Summary
Overview
Work History
Education
Skills
Timeline
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Brian Diaz

Long Beach,CA

Summary

Technology Specialist with experience in systems administration, maintenance and end-user training. Supervised over 20 employees. Innovative Help Desk Support with over several years of experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to over 800 workstations. Personable communicator while assisting with technical issues and training.

Overview

3
3
years of professional experience

Work History

Help Desk Analyst Tier 2

QSC
04.2023 - Current
  • Imaged and deployed laptops across multiple operating systems, including Mac and Windows
  • Demonstrated strong organizational and time management skills while managing multiple projects. Related to Office and Windows migrations.
  • Provided customer support and technical support to 800 end users.
  • Documented support interactions for future reference.
  • Installed and updated hardware, software and applications on Mac and PC devices.
  • Provided dedicated IT support to VIP users.

Logistics Specialist

US Army Reserve
09.2020 - Current
  • Researched issues and assessed inefficiencies within supply chain using GCSS to devise solutions and improve performance.
  • Minimized process discrepancies by spearheading and controlling inventory and supply management.
  • Led shipping and delivery quality control by managing downtime.
  • Validated inventory levels and updated systems using handheld devices.
  • Eliminated process lags by overseeing $1,00,000 in logistics assets to fulfill customer demand.

Help Desk Analyst

Expeditors International Of Washington Inc
02.2021 - 04.2023
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.
  • Oversaw development and maintenance of organization 500 computer systems with use of Active Directory.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Wrote and maintained custom PowerShell cmdlets to increase system efficiency and performance time.

Education

Bachelor of Science - Information Systems – Systems Development/Analyst

Long Beach City College
Long Beach, CA
12.2024

Skills

  • Microsoft Office 365 & OneDrive
  • Inventory Management
  • Softphones & VoIP
  • Remote Access Software
  • VPN
  • Active Directory
  • Documentations

Timeline

Help Desk Analyst Tier 2

QSC
04.2023 - Current

Help Desk Analyst

Expeditors International Of Washington Inc
02.2021 - 04.2023

Logistics Specialist

US Army Reserve
09.2020 - Current

Bachelor of Science - Information Systems – Systems Development/Analyst

Long Beach City College

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