Brian Diaz
28822 Great Canyon Dr,TX
Summary
Dynamic manager with a proven track record at Lupe Tortilla, excelling in team leadership and budget control. Enhanced operational efficiency through process improvements and staff training, while fostering a collaborative environment. Successfully boosted employee morale and reduced turnover by implementing a comprehensive rewards program, ensuring high-quality customer service and effective problem resolution.
Overview
14
14
years of professional experience
Work History
Manger
Lupe Tortilla
12.2017 - Current
- Assisted in managing daily operations to ensure smooth workflow and efficiency.
- Supported team by learning and utilizing project management tools for task tracking.
- Contributed to process improvement initiatives by identifying areas for increased efficiency.
- Participated in training sessions to enhance understanding of operational protocols and standards.
- Coordinated schedules and meetings to facilitate effective communication among team members.
- Adapted quickly to changes in procedures, maintaining focus on quality and accuracy of work.
- Engaged with team members to foster a collaborative work environment and share best practices.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Gringos Tex-mex
Manager,supervisor
12.2011 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Cy Creek
Houston, TX06.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Staff development
- Shift scheduling
- Budget control
- Problem resolution
- Adaptability and flexibility
- Problem-solving
- Hiring and training
- Good judgment
Languages
Spanish
Professional Working
Timeline
Manger
Lupe Tortilla
12.2017 - Current
Gringos Tex-mex
Manager,supervisor
12.2011 - 12.2017
Cy Creek
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