Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Diaz

Olathe,KS

Summary

Dynamic Service Operations Manager at Findlay Chevrolet with a proven track record in enhancing operational efficiency and team leadership. Expert in workforce planning and cross-functional coordination, I successfully improved service processes and resolved customer issues, fostering a high-performing team dedicated to exceptional service delivery.

Overview

11
11
years of professional experience

Work History

Service Operations Manager

Findlay Chevrolet
06.2018 - Current
  • Assisted in developing service operation processes to enhance workflow efficiency.
  • Learned and utilized tools for tracking service requests and inventory management.
  • Supported team members by providing training on service protocols and customer interaction techniques.
  • Adapted quickly to changing operational needs while maintaining service quality standards.
  • Collaborated with cross-functional teams to ensure seamless service delivery and communication.
  • Collaborated with cross-functional teams to develop strategies for improving overall business performance.
  • Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
  • Improved service operations efficiency by implementing standardized processes and procedures.
  • Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and offer available solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Sales Associate

Findlay Chevrolet
05.2017 - 06.2018
  • Assisted customers in product selection, ensuring alignment with individual needs and preferences.
  • Maintained knowledge of vehicle inventory, facilitating informed recommendations to clients.
  • Executed daily sales transactions accurately, enhancing customer satisfaction and loyalty.
  • Collaborated with team members to achieve store goals through strategic product placement and promotions.
  • Provided exceptional post-sale support, resolving inquiries and fostering long-term relationships with clients.
  • Adapted to various customer interactions, demonstrating strong communication and interpersonal skills.
  • Participated in training sessions to improve product knowledge and sales techniques consistently.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Warehouse Manager

DIRECTV
06.2015 - 05.2017
  • Managed daily warehouse operations, ensuring efficient inventory control and order fulfillment processes.
  • Trained team members on safety protocols and best practices for equipment handling.
  • Optimized workflow by reorganizing storage layouts to enhance accessibility and reduce retrieval times.
  • Implemented quality assurance measures to maintain high standards in shipment accuracy.
  • Coordinated with logistics teams to streamline shipping schedules and improve delivery timelines.
  • Monitored stock levels using inventory management systems, facilitating timely reordering of supplies.
  • Conducted regular audits to ensure compliance with safety regulations and operational standards.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Technician

DIRECTV
03.2014 - 06.2015
  • Installed and configured satellite equipment for residential and commercial clients.
  • Diagnosed and resolved technical issues to ensure optimal service performance.
  • Conducted routine maintenance checks on equipment to enhance reliability and longevity.
  • Collaborated with team members to streamline installation processes, improving efficiency.
  • Assisted customers with troubleshooting over the phone, delivering exceptional support.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.

Education

Associate Of Business Administration - Business Management

Glendale Community College
Glendale, CA
06.2009

Skills

  • Operational efficiency
  • Incident management
  • Workforce planning
  • Cross-functional coordination
  • Problem-solving
  • Time management
  • Goal oriented
  • Team leadership
  • Verbal and written communication
  • Employee training and development
  • Customer service management
  • Staff training and development

Timeline

Service Operations Manager

Findlay Chevrolet
06.2018 - Current

Sales Associate

Findlay Chevrolet
05.2017 - 06.2018

Warehouse Manager

DIRECTV
06.2015 - 05.2017

Technician

DIRECTV
03.2014 - 06.2015

Associate Of Business Administration - Business Management

Glendale Community College

Similar Profiles

CREATE PROFILE