Bryan Diaz Cruz
Fort Mill,SC
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Patient Operations/Scheduler
WestMED Medical Group
02.2023 - 08.2024
- Provided exceptional customer service to patients, addressing their concerns, and answering questions related to appointments and services offered.
- Regularly reviewed scheduled appointments to identify potential conflicts or opportunities for improved patient service.
- Implemented process improvements and scheduling strategies to optimize appointment availability and reduce wait times for patients.
- Assisted in reducing no-show rates through proactive appointment reminders and follow-up calls to patients.
- Reduced patient complaints by maintaining up-to-date records of patient information and appointment history.
- Increased accuracy in data entry by meticulously maintaining electronic health record systems for updated patient information.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
- Communicate closely with patients while providing a world class
patient experience. - Managed over 100 inbound patient calls daily.
- Schedule appointments for patients, verify patient demographics and health insurance while updating patient information for 50 doctors in 6 locations.
- Verified insurance coverage and obtained pre-authorizations.
Maintenance Coordinator
Smart Kids Child Development Center
10.2022 - 12.2023
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Administered maintenance requests and saw orders through to completion.
Billing and Collections Specialist
Charter Communications
10.2021 - 09.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Communicated effectively with customers to resolve billing issues and address concerns.
- Processed billing inquiries and requests efficiently and accurately.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
- Used probing techniques to determine debtors' reasons for delinquency.
Patient Operations/Scheduler
WestMED Medical Group
10.2019 - 09.2022
- Communicate closely with patients while providing a world class patient experience.
- Managed over 100 inbound patient calls daily.
- Schedule appointments for patients, verify patient demographics and health insurance while updating patient information for 50 doctors in 6 locations.
- Completes data input for authorization/service requests.
- Respond to patient/physician general information requests.
- Develop and maintain a working knowledge of all medical specialties
- Transmit detailed written communication to site staff and physicians via medical database.
- Member of employee engagement team, facilitating programs and events to increase employee satisfaction, participation and overall employee morale.
- Train and monitor junior team members performance.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Support providers in outpatient medical office through coordinating all administrative operations.
- Processed release of information (ROI), specifically medical record requests, in a timely and efficient manner.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified insurance coverage and obtained pre-authorizations.
Distribution Center Associate
Ross Distribution Center
12.2020 - 08.2021
- Sorted incoming merchandise and allocated them to designated areas for efficient processing.
- Identified and removed damaged items to maintain inventory quality control.
- Worked collaboratively with colleagues to ensure smooth and efficient operation of the distribution
center. - Expedited customer orders by coordinating with shipping providers for timely deliveries.
- Troubleshot issues with equipment, performing basic maintenance when necessary to minimize downtime.
- Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
- Enhanced productivity with efficient unloading, sorting, and staging of inbound shipments.
- Improved order processing efficiency by accurately picking and packing items.
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
Education
High School Diploma -
Ardey Kelly High School
Charlotte, NC05.2014
Skills
- Self motivated and able to effectively work independently and as a team player
- Communicates effectively both orally and written
- Exhibits strong leadership, mentoring, and interpersonal skills
- Proficient in Microsoft Office, Word, PowerPoint, Excel, Epic, Athena Health, Dash, EMR, and SalesForce
- Exhibits good presentation, problem solving, critical thinking skills and de-escalation skills
Timeline
Patient Operations/Scheduler
WestMED Medical Group
02.2023 - 08.2024
Maintenance Coordinator
Smart Kids Child Development Center
10.2022 - 12.2023
Billing and Collections Specialist
Charter Communications
10.2021 - 09.2022
Distribution Center Associate
Ross Distribution Center
12.2020 - 08.2021
Patient Operations/Scheduler
WestMED Medical Group
10.2019 - 09.2022
High School Diploma -
Ardey Kelly High School
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