Brian Dickerson

Work History

Legal Sr On-Site Service Specialist

Ricoh USA

03.2022 - Current

Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Frequently inspected production area to verify proper equipment operation.
Observed packing operations to verify conformance to specifications.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Maintained confidentiality of information regarding clients and company.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Operated multi-line telephone system to answer and direct high volume of calls.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Routed incoming mail and messages to relevant personnel without delay.
Sorted, received, and distributed mail correspondence between departments and personnel.
Scheduled office meetings and client appointments for staff teams.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Kitchen Associate

Amazon Fresh

02.2022 - 03.2022

Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Managed time to juggle multiple tasks simultaneously with ease.
Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Transported food items from storage areas to kitchen for prepping.
Labeled and stored all food items correctly and checked expiration dates routinely.
Followed recipes and chef instructions to prepare food correctly.
Unloaded food deliveries and stored items in proper locations for easy access.
Learned other teammates' work tasks to train as backup.
Operated kitchen equipment in accordance with manufacturer instructions.
Cleaned and maintained work areas, equipment and utensils.
Removed trash and cleaned kitchen garbage containers.
Prepared sandwiches, salads and other specialty items according to customer specifications.
Operated food slicers, grinders and chopper in accordance with safety guidelines.

Library Aide

Los Angeles County

03.2006 - 03.2022

Handled check-in and check-out process of library books and materials at circulation desk.
Placed books on proper shelves when returned to circulation.
Organized library shelves, materials and equipment in clear, alphabetized order.
Set up computer and digital device access, providing assistance with use and operation.
Answered patron questions in-person and by phone regarding library services and resources.
Located library materials, resources and technologies to fulfill patron requests.
Gained strong understanding of various methods for cataloging books and other materials.
Monitored library environments to maintain safe, hazard-free settings.
Maintained secure environment by monitoring visitors at front desk.
Processed library card applications and maintained patron records with accurate contact information.
Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Assisted patrons with printing and copying according to personalized requirements.
Collected fees, fines and donations for balanced library finances.
Compiled and submitted library activity and performance reports for improved insight.
Inducted, informed and supported new users with thorough library orientations.
Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Provided basic computer assistance to help patrons access needed resources.
Managed library materials for accurate record-keeping.
Helped patrons locate resources using catalog and circulation systems.
Offered basic reference assistance to support information needs.
Checked out and checked in materials to support patron circulation needs.
Utilized computer databases to locate library materials.
Assisted patrons with library's computers and provided information on logging onto Internet.
Marketed library's many services to visitors and patrons through active communication.
Processed library card applications to provide access to library services.
Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
Handled receipt processing for book, audio-visual and computer software inventories.

Census Enumerator

United States Census Bureau

08.2020 - 09.2020

Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Met with supervisor to review procedures, report issues or concerns and receive instructions.
Leveraged smartphones to record information.
Obtained updated contact information from all subjects and verified data for accuracy.
Conducted interviews with participants to assess eligibility.
Performed field staff duties critical to completing accurate count in hard-to-reach communities.

Intern

A Common Thread Production Company

01.2011 - 08.2011

Prepared project presentations and reports to assist senior staff.
Contributed research for the development of storyboard presentations.
On-set Production Assistant for internet video shoot featuring Palmolive Soap starring celebrity Iron Chef Cat Cora.
Assisted in office upkeep by filing documents and maintaining wrap books, organizing multiple rooms in the office, and running off-site errands.

Student Worker

Los Angeles Unified School District, LAUSD

06.2005 - 09.2005

Worked in team environment to maintain high levels of productivity.
Took and followed detailed directions from others.
Maintained tidy and organized environment to comply with cleanliness standards.
Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
Maintained inventory of supplies and updated inventory systems.
Processed and organized incoming shipments of supplies.

Summary

Overview

Work History

Legal Sr On-Site Service Specialist

Kitchen Associate

Library Aide

Census Enumerator

Intern

Student Worker

Education

Bachelor of Science - Business Management

Skills

Timeline

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