Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Brian Dickinson

Rio Grande,NJ

Summary

Accomplished Store Manager with a proven track record at Big Lots, enhancing customer satisfaction and streamlining inventory processes. Expert in team leadership and problem-solving, significantly improving store operations and employee morale. Skilled in customer service and inventory management, adept at fostering positive relationships and optimizing store performance.

Overview

27
27
years of professional experience

Work History

Store Manager

Big Lots
03.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Co-Manager

Save-A-Lot
10.2003 - 09.2012
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager/ Manager

Eckerd Drugs
11.1997 - 10.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

Bachelor Of Arts - Management

Richard Stockton College of New Jersey
Pomona, NJ
07.1991

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Inventory management

Timeline

Store Manager

Big Lots
03.2013 - Current

Co-Manager

Save-A-Lot
10.2003 - 09.2012

Assistant Manager/ Manager

Eckerd Drugs
11.1997 - 10.2003

Bachelor Of Arts - Management

Richard Stockton College of New Jersey

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Brian Dickinson