Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brian Diggs

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle Mexican Grill
07.2021 - Current
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.

General Manager

Wendy's
01.2021 - 06.2021
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant General Manager

Taco Bell Cantina
05.2020 - 01.2021
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

General Manager | AGM | Shift Leader | Certified Trainer | Crew Member

Taco Bell CTI
09.2017 - 03.2020
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Team Leader

Barista, Starbuck
08.2016 - 02.2018
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Trainer, Ambassador

Panera Bread
06.2014 - 07.2016
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Improved employee performance by designing and implementing effective training programs.

Crew Member

Chuck E. Cheese
08.2012 - 06.2014
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Bachelor of Science - Human Resource Management

Wilmington University
Wilmington, DE
04.2028

High School Diploma -

Princeton High School
Cincinnati, OH
05.2013

No Degree - Graphic Design

Scarlet Oaks Career Development
Cincinnati, OH
05.2013

Skills

  • ServSafe Food Protection Manager
  • Project Planning
  • Workplace Safety
  • Goal Setting
  • New Employee Hiring
  • Customer Service
  • Schedule Management
  • Inventory Management
  • Relationship Building
  • Customer Service Management
  • Policy and Procedure Enforcement
  • Employee Training and Development
  • Critical Thinking
  • Multitasking and Organization
  • Trustworthy and Honest
  • Task Delegation
  • Team Leadership
  • Upselling
  • Customer satisfaction measurement

Certification


  • ServSafe License - 2018-2023
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Visual & Imaging

Timeline

Service Manager

Chipotle Mexican Grill
07.2021 - Current

General Manager

Wendy's
01.2021 - 06.2021

Assistant General Manager

Taco Bell Cantina
05.2020 - 01.2021

General Manager | AGM | Shift Leader | Certified Trainer | Crew Member

Taco Bell CTI
09.2017 - 03.2020

Team Leader

Barista, Starbuck
08.2016 - 02.2018

Trainer, Ambassador

Panera Bread
06.2014 - 07.2016

Crew Member

Chuck E. Cheese
08.2012 - 06.2014

Bachelor of Science - Human Resource Management

Wilmington University

High School Diploma -

Princeton High School

No Degree - Graphic Design

Scarlet Oaks Career Development

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Brian Diggs