Brian Dillingham
Lee's Summit,MO
Summary
Dynamic Sales Professional with 4 years of experience in retail operations, specializing in customer-oriented service and team leadership. Proven track record in implementing profitability strategies that enhance performance and productivity. Skilled in recruiting, training, and developing high-performing teams of store associates and assistant managers to drive sales success. Aiming to leverage expertise to further optimize retail operations and elevate customer engagement.
Results-driven supervisor with a extensive background in client communication, customer satisfaction evaluation, and process improvement. Successfully led a team of 13 or more, driving process improvements that align with organizational goals. Demonstrated expertise in resolving inquiries and complaints, processing payments, and coaching employees to enhance performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relations Supervisor
City Of Blue Springs, Missouri - Municipal Government
Blue Springs, MO
04.2023 - Current
- Managed communication flow between clients and internal teams effectively.
- Evaluated customer satisfaction using surveys and feedback forms.
- Facilitated seamless customer experiences by addressing questions, resolving complaints and offering tailored solutions.
- Supervised a group of 13 or more, guaranteeing alignment with organizational guidelines.
- Identified areas for improvement in the customer service process and implemented solutions accordingly.
- Facilitated deposit collection and payment processing.
- Handled all email inquiries swiftly and efficiently.
- Delivered coaching and counseling for enhancing employee performance.
Store Manager
JD FINISH LINE
Independence, MO
04.2019 - 04.2023
- Managed inventory tracking and physical inventory counts to minimize loss
- Created weekly work schedules for store personnel
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Maintained accurate records of employee performance reviews
- Prepared monthly reports on sales figures, expenses, profits
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Trained and mentored associates to teach daily tasks and procedures
- Maintained a safe and secure working environment by establishing, implementing, and enforcing organization standards
- Provided ongoing mentorship, coaching, and guidance in order to foster an environment of continuous learning.
Education
Certificate in General Studies -
JD Finish Line Academy
Indianapolis, IN02-2021
High School Diploma -
Lees Summit North High School
Lees Summit05.2019
Skills
- Skills Assessments
- Problem solving
- Time Management
- Organizational Development
- Detail Oriented
- POS Systems (XSTORE)
- Microsoft (Office, Excel, PowerPoint)
- Google Sheets, Docs, Slides
- Cerner / Revenue Cycle Management Solutions
- Leadership Development
- Business Management
- Office Administration
- Schedule Management
- Payroll Administration
- Staff Management
Certification
- Coursera | Google IT Professional Certificate DEC 2024
- Mimo | SQL Certificate DEC 2024
- Simplilearn | Intro To SQL Certificate NOV 2024
Timeline
Customer Relations Supervisor
City Of Blue Springs, Missouri - Municipal Government
04.2023 - Current
Store Manager
JD FINISH LINE
04.2019 - 04.2023
Certificate in General Studies -
JD Finish Line Academy
High School Diploma -
Lees Summit North High School
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