Brian Dilosa II
Schererville,IN
Summary
Competent and well-versed in assisting non-technical users with diverse computer system, mobile device and peripheral equipment problems. Effectively operates autonomously to troubleshoot and fix concerns. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Cyber Security.
Overview
9
9
years of professional experience
Work History
Technology Support Specialist
Truth Seekers Ministries
09.2014 - Current
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Devised solutions to operations issues related to audio and video, working closely via phone, email, live chat and web teleconference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
Computer Bay
07.2023 - 10.2023
- Design, installation, sales, and services of firewalls and network security.
- Provided basic PC and networking remote support.
- Completed computer repairs and upgrades, software configuration, and virus & spyware removal.
- Sold and installed business phones and hosted PBX services.
- Setup, administration, maintenance, and repair services for servers.
- Serviced EPSON and other brands of projectors for projector repair.
- Installation, administration, maintenance, and repair for security camera services.
- Performed data recovery for recovering lost files and retrieving data from failing hard drives.
- Implemented basic level one-on-one training for customers.
- Performed on-site services for home and business customers.
- Installed voice, security camera, and data cabling.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Recovered critical information from data back ups to restore functionality.
Deli Clerk
Strack N Van Til
09.2021 - 07.2023
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Accurately operated cash register to process customer payments.
Crew Member
McDonald's Restaurant
05.2019 - 08.2019
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Worked well with teammates and accepted coaching from management team.
- Maintained fast speed of service, especially during rush times.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science - Cybersecurity
Purdue University Northwest
Hammond, IN05.2025
Technical Certificate - Cyber Security / Information Assurance
Ivy Tech Community College
Crown Point, IN05.2022
High School Diploma -
Lake Central High School
Saint John, IN06.2020
Skills
- Computer skills
- Technical issues analysis
- Detail-oriented
- Conflict resolution
- Basic math
- Excellent work ethic
- Computer proficiency
- Planning and Coordination
Timeline
IT Technician
Computer Bay
07.2023 - 10.2023
Deli Clerk
Strack N Van Til
09.2021 - 07.2023
Crew Member
McDonald's Restaurant
05.2019 - 08.2019
Technology Support Specialist
Truth Seekers Ministries
09.2014 - Current
Bachelor of Science - Cybersecurity
Purdue University Northwest
Technical Certificate - Cyber Security / Information Assurance
Ivy Tech Community College
High School Diploma -
Lake Central High School
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