Summary
Overview
Work History
Education
Skills
Timeline
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Brian Dissel

Durham,NC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

PFS Group
10.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Transaction Support

IBM
06.2006 - 01.2016
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
  • Documented customer complaints and completed corrective action requests.
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.

Supply Chain Specialist

Lenovo
05.2005 - 06.2006
  • Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
  • Improved supply chain customer satisfaction ratings through efficient problem resolution.
  • Established effective communication channels between departments for seamless supply chain operations.
  • Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.

Education

High School Diploma -

Northern Durham
Tom Wilkinson Rd Durham NC
06.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Relations
  • Order Processing
  • Administrative Support
  • Order Fulfillment
  • CRM Software
  • Medical terminology knowledge
  • Microsoft Office Suite

Timeline

Customer Service Representative

PFS Group
10.2018 - Current

Sales Transaction Support

IBM
06.2006 - 01.2016

Supply Chain Specialist

Lenovo
05.2005 - 06.2006

High School Diploma -

Northern Durham

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Brian Dissel