Brian Dodd

• Executed daily responsibilities with precision and efficiency.
• Enhanced customer satisfaction through effective problem resolution and friendly service.

• Cultivated strong relationships with existing customers to drive repeat business.
• Provided expert advice on product features, pricing, availability, and delivery options.
• Generated quotes and invoices for parts orders to streamline sales processes.

• Identified needs of customers promptly and efficiently.

• Engaged customers through effective interpersonal skills to enhance satisfaction.
• Managed staff scheduling, hiring, and training to ensure operational efficiency.
• Conducted regular performance reviews for all branch employees to promote development.
• Resolved escalated customer complaints promptly to maintain service quality.

• Identified customer needs promptly and efficiently to enhance service delivery.

Achieved high-volume sales in a highly competitive market.

Served as fleet sales representative for major clients including FedEx, Southern Mail, and City of Houston.

• Managed daily operations of sales department, including supervision of staff members.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Developed and implemented sales strategies to increase market share.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.

• Developed and maintained client relationships to secure repeat business.
• Identified new business opportunities through market trend analysis and competitor activities.
• Negotiated contracts with customers, resulting in timely deal closures.
• Managed accounts by delivering tailored solutions to meet customer needs.

• Expanded sales and customer base in new location on far side of Houston.
• Managed staff scheduling, hiring, and training to enhance team efficiency.
• Provided assistance to other branches during peak periods and special projects.

• Ensured cleanliness of checkout area through regular maintenance and supply restocking.
• Processed credit card payments securely following established policies and procedures.
• Advised customers on products, services, and promotions to enhance shopping experience.
• Supported other departments by stocking shelves and organizing promotional displays.
• Resolved customer inquiries related to prices, availability, and product features.

• Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
• Supported corporate initiatives by identifying opportunities for cost reduction through value analysis techniques.
• Participated in trade shows and conferences to stay abreast of industry trends and developments.
• Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.