Brian Donnelly
Niskayuna,NY
Summary
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Knowledgeable leader with 20+ years in the industry. Has a thorough understanding of HVAC, Critical Infrastructure, DC power installations, network troubleshooting, materials management, vendor management and invoicing. Continuously stays up-to-date with all advances in the telecommunications, data center, and mechanical fields.
Overview
24
24
years of professional experience
Work History
Branch Service Manager
Johnson Controls
Albany, NY
10.2021 - Current
- Manage Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base
- Manage a team of 40 personnel. The staff includes Mechanics, Technicians, Foremen, back office support, and one or more Managers.
- Drive profitability & productivity of the team
- Manage customer relationship development and happiness
- Oversee employee development and retention
- Drives L&M growth through Technicians and Team Leads
- Lead the execution efforts of assigned Service business including warranty-related customer issues
- Responsible for procuring and maintaining fleet and tools inventory
- Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process
- Review and approve all L&M quotations for accuracy, and expected profitability.
- Manage budgeting, forecasting, accounts payables/receivables
- Maintain appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues
- Standardize safety performance and program compliance.
Regional Manager/Sr. Regional Manager Critical Infrastructure
Level3/CenturyLink/Lumen
11.2017 - 10.2021
- Manage a team of 15-19 Critical Infrastructure personnel; tradesmen to Engineers in the Northeast Region
- Lead a team that is responsible for the maintenance, troubleshooting, repair and replacement of critical infrastructure assets – generator, HVAC systems, UPS, batteries, AC/DC Power, TVSS, and fire systems
- Work closely with Network Planners and Field teams to maintain the network, troubleshoot and repair, identify issues and work to resolve
- Maintains the Capital Budget for the national team, forecasting and accruing costs, working within the framework of the systems, driving projects for completion and billing, creating business cases for new assets/projects
- Develop and train my team with career progression in mind, and keep up to date on new technology, cost savings initiatives, and day to day process changes/reminders
- Manage multiple national projects for asset upgrade/replacement
- Function as a key member of the disaster recovery team, coordinating pre-disaster measures, site readiness, BCP development
- Team was tasked with impact mitigation leading up to, during, and post event.
Field Operations Engineer
Level 3 Communications
04.2014 - 11.2017
- Primary contact for all Critical Infrastructure (HVAC, Generators, ATS, DC Battery, UPS Systems, AC Power) installation) projects, installations, maintenance, and repair in NY, MA, VT, NH, CT, RI, and Eastern Canada – over 100 major telecommunications facilities
- Work closely with local personnel to troubleshoot issues and manage vendors for repairs/replacements
- Prepares and executes division budget and ensures limits are reached
- Provide feedback and updates to upstream groups as we approached and pass benchmarks
- Develop and implement training courses for the field personnel, teach basic trouble shooting and develop cost savings initiatives
- Manage multiple national projects for asset upgrade/replacement
- Function as a key member of the disaster recovery team, coordinating pre-disaster measures, site readiness, and BCP development.
Field Operations Technician
Level 3 Communications
06.2001 - 04.2014
- Build and maintain the fiber network from the Hudson Valley to the Canadian border
- Primary installer of network equipment in the New England region
- Maintained all aspects of the facilities up to and including fiber splicing, DC Power installations, equipment installs, network troubleshooting, critical infrastructure (HVAC, Generators, ATS, DC Battery, UPS Systems, AC Power) maintenance, and repair.
Field Operations Technician
WilTel Communications
Tulsa, Oklahoma
06.2000 - 06.2001
- Lead a team of installation crews to complete the installation DC Power, alarming, testing, and Optronic equipment on a long-haul network from Cleveland to New York
- Team consisted of as many as 15 contract employees, spread over several projects in the region
- Reporting on the progress of the work, deadlines, material management, and vendor invoicing.
Education
BA - Psychology -
Dominican College
05.1997
Skills
- HVAC
- Critical Infrastructure
- DC power installations
- Network troubleshooting
- Materials management
- Vendor management
- Invoicing
- Telecommunications
- Data center
- Mechanical fields
- Performance Management
- Order Management
- Operational management
- Staff Management
- Operational Oversight
- Safety protocol
- Operations
- Customer and vendor relations
- Vendor Management
- Strategic Planning
- Staff Supervision
- Cost Reduction
Personal Information
Hobbies: Golf and spending time with my family
Timeline
Branch Service Manager
Johnson Controls
10.2021 - Current
Regional Manager/Sr. Regional Manager Critical Infrastructure
Level3/CenturyLink/Lumen
11.2017 - 10.2021
Field Operations Engineer
Level 3 Communications
04.2014 - 11.2017
Field Operations Technician
Level 3 Communications
06.2001 - 04.2014
Field Operations Technician
WilTel Communications
06.2000 - 06.2001
BA - Psychology -
Dominican College
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