BRIAN DONOVAN

• Manage the care and well-being of residents in community.
• Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
• Evaluated performance of team members regularly, providing constructive feedback to enable professional growth within their roles.
• Assisted in the development of strategic plans outlining department goals, objectives, timelines, and resource allocations.
• Generated and implemented resident programs, coordinate and schedule health center staff accordingly.
• Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
• Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.

• Planned and executed events and marketing programs to increase qualified leads.
• Performed ongoing analysis to develop and advance future marketing strategies.
• Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of product or service over those of competition.

• Provides care to patients in a manner that considers safety, patients' rights, comfort and a therapeutic environment.

• Assists patients with activities of daily living and encourages independent behavior with appropriate interventions on a daily basis.

• Assessments, case management, crisis intervention, medication support, peer support, and other rehabilitative services.

• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.

• Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
• Monitored and assisted residents through individual service plans.
• Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
• Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
• Prepared meals and assisted patients with eating tasks to promote healthy nutrition.
• Identified specific needs and provided the highest level of care for the patient's well-being.

• Identified customer financial service needs to prepare proposals and sell services.
• Presented financial plans to clients based on analysis of financial status and goals.
• Met with members to understand goals and recommend solutions to fit specific needs.
• Contacted prospective customers to present service options and explain details.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Increased client satisfaction by providing tailored financial advice and investment recommendations.

• Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction.
• Provided superior customer service and skillfully resolved conflicts in every interaction.
• Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.