Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Dooley

Conroe ,TX

Summary

Dynamic professional with a proven track record in customer service and guest management at Outback Steakhouse. Expert in conflict resolution and waitlist organization, enhancing guest experiences. Successfully reduced maintenance costs at Whataburger through tailored preventive plans, showcasing strong analytical skills and a commitment to efficiency.

Overview

12
12
years of professional experience

Work History

Restaurant Hostess

Outback Steakhouse
02.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Maintenance

Whatabuger
03.2020 - 03.2022
  • Reduced maintenance costs by developing preventive maintenance plans tailored to individual client needs.
  • Increased efficiency in the pinsetter maintenance process by implementing a preventive maintenance schedule.
  • Applied effective commercial building maintenance principles and practices.
  • Managed laboratory usage, equipment, and equipment maintenance supplies.

Houseman

The Woolen Resort Hotel
07.2013 - 03.2014

I stripped rooms, take out the trash I answer the guest call. And and I bring the lady who cleaned the room more stuff when they need it make sure there’s no trash in the hallway, picking up the plates in the cups.

Education

Jersey Village
Jersey Drive
05.1998

Skills

  • Customer service
  • Guest management
  • Waitlist organization
  • Conflict resolution

Timeline

Restaurant Hostess

Outback Steakhouse
02.2023 - Current

Maintenance

Whatabuger
03.2020 - 03.2022

Houseman

The Woolen Resort Hotel
07.2013 - 03.2014

Jersey Village
Brian Dooley