Experienced in leading diverse technology projects, including complex software development projects, with over 12 years of success as a senior program and project manager. Strong background in IT, with more than 20 years of overall experience. Consistently demonstrated the ability to align business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Excellent communicator who effectively leverages technical, business, and financial acumen to engage with client executives and their respective teams. Expertise in both PMI and Agile project management methodologies, enabling effective management of large project teams. Known for delivering high-quality results that meet or exceed timeline and budgetary targets. Valuable experience in the government and public sector.
• Improved end-user satisfaction by providing efficient desktop support and resolving technical issues
• Collaborated with IT management to develop and execute an efficient desktop support strategy, ensuring consistent service levels across the organization