Brian Dougherty
Siler City,NC
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in coaching and mentoring, Fostering a culture of excellence and achievement, driving significant business success.
Overview
20
20
years of professional experience
Work History
Outside Sales Representative
Jasper Engines And Transmissions
01.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Managed large client base, consistently exceeding sales targets and contributing to overall team success.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Automotive Shop Owner
Champion Automotive & Tire
10.2011 - 12.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Maintained a safe work environment by enforcing strict safety protocols and procedures.
- Developed comprehensive preventive maintenance programs to reduce vehicle downtime for customers.
- Streamlined appointment scheduling processes for improved customer convenience and reduced wait times.
- Established a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Upheld rigorous quality control standards by conducting thorough inspections of completed repairs before releasing vehicles back to customers.
- Boosted employee morale with ongoing professional development opportunities and performance-based incentives.
- Collaborated with team members to troubleshoot complex automotive issues efficiently and effectively.
- Prioritized outstanding customer service by going above-and-beyond to exceed client expectations consistently.
- Ensured high-quality repairs by staying up-to-date on industry trends, technology advancements, and best practices.
- Strengthened business partnerships with suppliers, negotiating competitive pricing for parts and materials.
- Maximized profits with careful budget management, monitoring expenses closely to minimize overhead costs.
Shop Foreman
Don Jenkins Ford
05.2004 - 10.2010
- Trained and lead employees to improve performance and skills.
- Directed daily operations of teams of technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Directed daily operations of team of 15 plus technicians and shop professionals.
Education
Applied Sciences - Automotive Mechanics
Guilford Technical Community College
Jamestown, NCSkills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Proven Leader
- Multitasking ability
- Relationship cultivation
- Goal-Oriented
- Resolution-oriented
- Coaching and Mentoring
- Performance Improvement
- Hiring and Training
- Team Development
Timeline
Outside Sales Representative
Jasper Engines And Transmissions
01.2023 - Current
Automotive Shop Owner
Champion Automotive & Tire
10.2011 - 12.2022
Shop Foreman
Don Jenkins Ford
05.2004 - 10.2010
Applied Sciences - Automotive Mechanics
Guilford Technical Community College
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