Brian Dowell
Bryan,TX
Summary
Results-driven Telecommunications and Networking Specialist with 8+ years of experience. Proven expertise in Team Lead and Project Management. Demonstrated skill in fiber optic splicing for FTTB and FTTH projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Metronet-Bryan, TX
Bryan, TX
08.2022 - Current
- Installed and troubleshot fiber/ethernet (CAT6) on a commercial and residential level
- I have been through the good, bad, and ugly with the start-up of Metronet in their first city of Texas (Bryan).
- Spliced single and multi-strand, as well as ribbon fiber and multi-count up to 68 strands.
- I was Lead Tech and Project Manager for about a year
Telecommunications Technician
Optimum (U.S.)-College Station, TX
College Station, TX
03.2017 - 08.2022
- Installed and troubleshot ethernet, phone, fiber and coax on a residential and commercial level
- Optimum (or Suddenlink) does not have a good rep in the Brazos Valley, so my customer service and satisfaction has developed on a high level to professionally deal with the unique scenarios and save angry customers that occurred on a regular basis
- Was selected as a lead tech to address commercial issues as well as escalations or extreme situations
Education
Associate's degree - Finance
Sam Houston State University
TX05.2014
Skills
- Fiber splicing
- Structured cabling/ Wire Pulling
- Lead Tech/Team Lead
- Blueprint Reading
- Troubleshooting
- Project Management
- AutoCAD
- Customer service
- ArcGIS
- MSO/ Microsoft 365
Certification
- OSHA 10 and or 30
- CAD
- CATV
Accomplishments
- According to 2024 statistics from my work orders, I have a perfect 5 star customer rating from over 100 surveys, as well as only a 2.7% repeat from over 400 installations and trouble calls. This includes a 95% completion rating. These statistics have been standard and consistent through my 8 years in this industry
Languages
Spanish
Limited
Affiliations
- Fishing
- Hunting
- Being a father
- Church
Timeline
Fiber Optic Technician
Metronet-Bryan, TX
08.2022 - Current
Telecommunications Technician
Optimum (U.S.)-College Station, TX
03.2017 - 08.2022
Associate's degree - Finance
Sam Houston State University
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