Brian Downs
Phoenix Pest & Termite Control
PHOENIX,AZ
1
Certification
32
years of professional experience
Customer-focused operations professional with deep experience in leadership, relationship building, and goal setting. Managed branch services, estimates, contracts, and safety standards while coaching teams to perform at a high level. Trusted for steady communication, inventory control, and effective resolution of customer issues.
Work History
General Manager
31 Years 11 Months- Directed daily branch operations, aligning scheduling, service delivery, and customer support with business goals.
- Managed pest control service teams, coaching technicians on inspection, treatment, and safety standards.
- Oversaw estimates, contracts, and account follow-up to maintain consistent customer satisfaction.
- Monitored compliance with pesticide regulations, licensing requirements, and workplace safety procedures.
Education
High School Diploma
Skills
Pest control management
Operations management
Inventory control
Strategic planning
Training and coaching
Leadership and team building
Cross-functional collaboration
Problem resolution
Relationship building
Certification
QA
Timeline
General Manager
Phoenix Pest & Termite Control
01.1994 - 12.2025Read More
Arlington High
High School Diploma
Read More