Brian Drawhorn
DeSoto,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Manager
QuikTrip
04.2011 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Picker Packer
Walgreens
05.2009 - 02.2011
- Scanned packages and boxes and moved to loading dock for shipment.
- Used RF scanners to track orders and verify accuracy.
- Operated manual and electric pallet jacks to move merchandise.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
Education
High School Diploma -
Faith Family Academy
Dallas, TX05.2003
Skills
- Customer Relations
- Time Management
- Customer Relationship Management
- Team Motivation
- Customer Service and Satisfaction
- Retail Operations Management
- Money Handling
- Overseeing Employees
- Cash Deposits and Receipts
Timeline
Assistant Manager
QuikTrip
04.2011 - Current
Picker Packer
Walgreens
05.2009 - 02.2011
High School Diploma -
Faith Family Academy
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