Brian Dsouza
India,Goa
Summary
Proficient in network management, system administration, and technical support, leveraging extensive IT systems knowledge to enhance infrastructure performance. Expertise in troubleshooting and system optimization guarantees reliable IT operations. Demonstrated ability to drive results in technology management through effective network administration and cybersecurity practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant IT Officer
Carnival Cruise Lines
12.2022 - Current
- Basic troubleshooting of Cisco Switches and Access Points
- Check backup notifications for successful & failed backups i.e., Veritas Backups
- Audit and monitor Network drive space
- Monitoring Satellite connectivity I cafe traffic on Palo Alto firewalls
- Troubleshooting Satellite antenna Intellian SeaTel Ku and C Band & Starlink
- Carnival personalized POS systems, support, and maintenance
- Desktop and printer support and maintenance
- Handling door lock systems i.e Ving, Visionline
- Assisting users with application support
- Sentinel antivirus for updates and threats reports
- Wireless Lan Controller monitoring
- Cisco VoIP phones configuration and maintenance using cisco call manager
- Windows system support for users Win10
- Imaging systems using WDS deployment
- Windows system Center configuration manager
- Printing and encoding plastic keys using ving application
- Network and application support for Casino systems
- MDM enrolment AirWatch and managing android devices
- Guest Wi-Fi support
- IP Tv network support
Onsite Support Engineer
Grand Hyatt Goa Hotel
05.2022 - 10.2022
- Managing and maintaining the network facilities of the hotel, ensuring the facilities (router, switcher, AP, gateway etc.) are operating correctly, and reviewing regularly for continuous improvement in service levels
- Attending to all guest queries regarding Wi-Fi
- Troubleshooting of Opera, POS
- Setting up Overhead projectors and providing other IT related support during conferences, Seminars, Training sessions etc
- Maintaining and troubleshooting of printers, Scanners and Xerox machines
- Providing support to hotel applications such as Opera, IScala, Symphony, Alcatel, RA etc.
IT Officer
Indoco Remedies Ltd
11.2020 - 05.2022
- To check and maintain the connectivity of routers, switches modems and all other devices on the network from time to time and maintain an activity log of the same
- Installations of hardware and software as per requirement and under instructions from the department head
- Perform Hardware qualification and requalification
- Maintain the Computer System infra-Inventory
- To troubleshoot Hardware (including computers, printers) network and software related problems
- To check, maintain, install and troubleshoot all software issues-MAIL clients and server, all versions of all software such as MSOffice, Operating systems (all versions) & other software's used for communication with instrument related system Dealing with software issues, new deployment, providing vendor support
- Overlooking the CCTV operations and providing any assistance if needed
Desktop Support Engineer
FUTURE FOCUS INFOTECH PVT LTD
08.2019 - 11.2020
- IT operation support, working on ITSM ticketing tool and escalation matrix
- Works with team to identify and implement improvements and new projects
- Support for users for all infrastructure/ Quality/Manufacturing application/network/ Security /data related problems
- Working on various Manufacturing Machines and Analytical Instruments, Data backups, Data Restoration, Backup scheduling
- To support site IT for regulatory compliance
- Troubleshooting through resolution of advanced network, TCP/IP issues
IT Trainee
Lupin Pvt Limited
05.2018 - 07.2019
- Management of Asset inventory and desktop support to end users
- Worked on Restoration and Preventive Maintenance of all Standalone systems Documentation for GMP/GLP departments
- SOP compliance
- Administration role for User ID management of Standalone QC systems
- Collaborated with cross-functional teams to develop and implement new software solutions, improving overall productivity.
Education
Diploma - Computer Engineering
Agnel Polytechnic
Verna, Goa06.2017
Secondary School Certificate - undefined
Fr. Agnel Multipurpose High School
Margao, Goa05.2014
Skills
- Communication skills
- Leadership
- Microsoft word
- Guest services
- Active Directory
- Network Administration
- Computer literacy
- Active Listening
- Critical Thinking and Quick Learning
- IT compliance
- IT service management
Certification
Diploma in Hardware & Networking, CCNA, MCSA (2008 & 2012)
Languages
English
Full Professional
Hindi
Professional Working
konkani
Native or Bilingual
Timeline
Assistant IT Officer
Carnival Cruise Lines
12.2022 - Current
Onsite Support Engineer
Grand Hyatt Goa Hotel
05.2022 - 10.2022
IT Officer
Indoco Remedies Ltd
11.2020 - 05.2022
Desktop Support Engineer
FUTURE FOCUS INFOTECH PVT LTD
08.2019 - 11.2020
IT Trainee
Lupin Pvt Limited
05.2018 - 07.2019
Secondary School Certificate - undefined
Fr. Agnel Multipurpose High School
Diploma - Computer Engineering
Agnel Polytechnic
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