BRIAN DUDKIEWICZ
OLDSMAR
Summary
Highly motivated Service Contract Administrator with 7+ years of experience in leading full contract administrative processes and delivering successful projects on time with an established track record. Strong work ethic and a passion for continuous learning, eager to contribute to a collaborative team environment and make a positive impact. Proven ability to manage complex projects, identify risks, and implement solutions. Seeking a challenging role where I can apply my skills and experience to contribute to the success of a dynamic organization
Overview
15
15
years of professional experience
Work History
Service Contacts Administration Coordinator
Mettler Toledo International, Inc.
10.2016 - Current
- Coordinate, review, and prepare approximately 70-80 Renewal Contracts on a monthly basis for SMB, SME, Large Enterprises & Corporations.
- Improve and Maintain relationships with customers to manage scopes of work and specifications
- Ability to work independently and effectively under pressure in a collaborative, fast paced environment, manage multiple priorities to meet deadlines.
- Strong verbal and written communication skills for interacting with team, internal departments, management and customers.
- Work independently, manage multiple priorities, and meet deadlines with minimal supervision.
- Knowledge of full contract process, including preparing and managing contract documentation, ensuring compliance, and monitoring performance to maximize operations results, and closeout.
- Monitor contract renewals, expirations, and deliverables are met in a timely matter for our customer needs.
- Develop, produce, and update detailed reports on renewal tracking, financials for reporting and audit purposes.
- Maintain a centralized database, tracking key performance indicators and producing detailed contract reports.
- Analyzing trends for insights into improving departmental processes or strategies.
- Review current service agreement documentation & service history during the year of the agreement prior to quoting renewal accurately
- Identify and Manage Customer requests and requirements, uncover obstructions, establish resilient account management proficiencies, offer solutions and to accomplish renewal as well as customer fulfillment to achieve maximum value from their investment
- Review accuracy and compliance with contract terms on invoices as well as resolve discrepancies with customer and internal teams.
- Pinpoint concerns and requests of the customer to offer solutions to achieve maximum value from their investment
- Represent Service Contracts within the department, leadership as well as internal meetings within the organization to collaborate, develop ideas or processes to complete tasks and projects
- Participation in meetings with team, management, internal departments and phone call/team meetings with customers to ensure effective communication.
- Assists in creating and updating standard operating procedures and training manuals for consistent service contract administration practices
- Understanding customer data, developing customer success plans, and managing customer success initiatives
- Assist with our Dispatch Team for the preventative maintenance schedules in the appropriate system in accordance with customers’ requirements
- Detailed record keeping, correspondence, manage workflow for all contract and renewal customers utilizing Excel Spreadsheets.
- Analyze, interpret, summarize, review and negotiation of renewals and current contracts
- Research and analyze special projects as assigned
- The ability to prioritize and manage time effectively by utilizing judgment, skill, and experience
- Contribute to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
Accounts Payable Coordinator
Mettler Toledo Safeline & Eagle
03.2014 - 10.2016
- Enter PO and Non-PO invoices into system to ensure payment is scheduled
- Weekly payments scheduled on weekly basis according to vendor terms
- Type of payments include check, EFT, wire, and international wire processes
- Interact with Mettler Toledo Safeline and Eagle vendors regarding outgoing payments, research and reconcile any outstanding invoices, billing issues, and other AP matters
- Interaction with MT departments to resolve invoice discrepancies such as quantity and pricing issues with the parts received from vendors
- Knowledge of chart of accounts along with cost center codes to ensure Non-PO invoices are entered correctly
Accounts Payable Representative
Trinity Services Group
09.2013 - 02.2014
- Enter A/P invoices into system to ensure payment is scheduled
- Interact and communicate with vendors as well as company District & Unit Managers regarding outgoing payments, research and reconcile any outstanding invoices, billing issues, and other AP matters for vendors
- Other responsibilities include managing cell phone bills, expense reports for corporate and field personnel; weekly/monthly updates and reporting to management
Accounts Receivable Coordinator
KForce Inc.
03.2010 - 09.2012
- Interact and communicate with clients in the Central and Western Regions of the US; schedule conference calls/meetings with clients, field reps and management to resolve problems related to non-payment, disputed invoices and/or other billing issues
- Aging Report: 170 accounts, $6 million
- Research and reconcile accounting issues, payment applications, credit applications, invoices received, billing issues, and general A/R responsibilities
Timeline
Service Contacts Administration Coordinator
Mettler Toledo International, Inc.
10.2016 - Current
Accounts Payable Coordinator
Mettler Toledo Safeline & Eagle
03.2014 - 10.2016
Accounts Payable Representative
Trinity Services Group
09.2013 - 02.2014
Accounts Receivable Coordinator
KForce Inc.
03.2010 - 09.2012
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