Brian Duerr

• Educated customers on proper vehicle repair and navigation through the insurance claim process, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed both the company and the customers expectations.
• Managed multiple priorities and tasks simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by exhibiting attention to detail, time management and a full understanding of the repair process for both the administration and the technician side of the industry.
• Maintained detailed records of all repairs performed, ensuring accuracy in billing and warranty claims processing as well as providing all requirements to meet the expectations of the B.A.R.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Enhanced customer satisfaction by providing timely and accurate repair recommendations.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise. This includes I-CAR training to keep a Platinum status as well as individual account/insurance partner training and OEM specific training including Honda/Acura, Nissan/Infinity, Ford and hybrid/electric vehicle training.
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• Maintained high customer satisfaction standards to meet or exceed targets.
• Conducted thorough vehicle inspections to identify needed repairs, recommending appropriate services to insurance partners and customers.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Increased efficiency and team productivity by promoting operational best practices.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Formulated policies and procedures to streamline operations.
• Payroll, production management and scheduling

See description above

• Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
• Maximized use of available space by reorganizing the shop layout for increased productivity.
• Reduced average repair time with thorough monitoring of workflow and technician performance.
• Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
• Supervised and managed shop operations and tasks.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.

Detailer, reassembly technician, outside sales, estimator, production manager, account supervisor, general manager,