Brian Duncan
PASADENA,TX
Summary
Conscientious field service technician with several-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking professional with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Field Service Technician
R B Everett & co
Pasadena , Tx
09.2014 - Current
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Performed routine maintenance on machinery to ensure optimal performance.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Performed troubleshooting on electronic circuits and systems.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Disassembled defective machines for repair or replacement of parts.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Provided technical support to customers over the phone and via email.
- Completed all necessary paperwork for service calls in a timely manner.
- Responded promptly to emergency service requests from clients.
- Replaced faulty parts or components following diagrams or blueprints.
- Trained customers on equipment after installation.
- Explained and recommended service options to customers and detailed costs.
- Diagnosed and repaired mechanical issues according to industry standards.
- Handled telephone support calls to determine issues and provide solutions.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Observed field safety protocols to prevent injuries and accidents.
- Communicated with vendors, upper management, and peers.
- Documented repair methods and maintenance processes to improve support analysis.
- Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Field Technician / Shop Manager
Pat Baker Co Inc
Pasadena , Tx
04.2009 - 09.2014
- Trained staff members on proper use of equipment, processes and procedures.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Implemented site restoration and cleanup activities post-sampling or equipment installation.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new components including air hoses, electrical wiring and control systems.
- Performed preventative maintenance on rail cars to ensure safe operation.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Used pneumatic hoists and jacks, pinch bars and cutting torches to remove locomotives and car mechanical units.
- Diagnosed, troubleshot and repaired different types of electrical problems.
Field Service Technician
Mc Norton Dewatering Co Inc
Cleveland, TX
01.2000 - 04.2009
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Performed troubleshooting on electronic circuits and systems.
- Installed fabricated items in accordance with drawings and specifications.
- Assisted in the assembly of heavy machinery.
- Measured and marked material for cutting or shaping using measuring tools.
- Used oxy-acetylene torches to cut, bend or straighten metal objects as required.
- Performed layout, fitting, and welding of structural steel members to specified tolerances.
- Performed grinding operations using grinders or buffers to smooth surfaces after welding.
- Set up jigs, fixtures or other holding devices according to blueprint specifications.
- Repaired worn parts of metal products by welding on extra layers of metal.
- Examined brake systems for proper operation; replaced pads or shoes when needed.
- Diagnosed mechanical problems and made necessary repairs.
- Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
- Rebuilt faulty hydraulic systems including pumps and cylinders.
- Cleaned and lubricated parts before reassembly of the unit, engine, vehicle .
- Reconditioned and replaced pistons, bearings, gears and valves.
Heavy Line Technician
Martin Chrysler Dodge
Cleveland, TX
01.1999 - 01.2000
- Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
- Tested electrical circuits for faults using diagnostic computers.
- Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
- Calibrated instruments used to test performance of vehicle components such as speedometers and tachometers.
- Performed preventative maintenance on diesel engines and equipment.
- Removed and disassembled defective diesel engines in automobiles, trucks, buses, and construction vehicles to complete repairs.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
- Rewired ignition systems, lights and instrument panels.
- Reconditioned and replaced pistons, bearings, gears and valves.
- Verified dimensions and clearances of parts to achieve conformance to factory specifications.
- Conducted test drives before and after repair services.
- Disassembled and overhauled internal combustion engines.
Shop Mechanic
Blue Flash Express
Laporte, TX
01.1996 - 01.1999
- Tested drivetrain components including transmissions and clutches to determine proper functioning.
- Cleaned up workshop areas after completion of jobs to ensure a safe working environment.
- Disassembled engines to inspect internal components for wear or damage.
- Performed preventative maintenance services on vehicles such as oil changes, brake repairs, tune-ups, fluid flushes and coolant replacements.
- Maintained records of all work performed on each vehicle in order to track repair history.
- Welded steel components together to create custom structures or repair existing ones.
- Diagnosed engine performance issues using computerized diagnostic testing equipment.
- Inspected heavy-duty vehicles for mechanical problems such as worn belts and hoses, oil leaks, brakes, tires, and other components.
- Ensured that all required documents were on board each commercial vehicle inspected.
- Collaborated with other inspectors from various states and agencies in order to share best practices for enforcement activities.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
Education
High School Diploma -
Pasadena High School
Pasadena, TX06-1996
Skills
- Tool management
- Emergency Response
- Device Installation
- Technical Troubleshooting
- Preventive Maintenance
- Work Order Management
- Electrical Troubleshooting
- Customer training
- Equipment Repair
- Technical Analysis
- Equipment Inspection
- System Installation
- Customer Service
- Quality Assurance
- Schematic Interpretation
- Problem-Solving
- Repair and Installation
- Reading Wiring Diagrams
- Work Orders
- Vehicle Maintenance
- Software configuration
- Valid Driver's License
- Diagnostic Testing
- Electrical Systems
- Teamwork and Coordination
Certification
- Freon License 134A
- Scania Engine Master Tech
- Perkins Engine Level 2
- Develon (Doosan) Engine Level 1
- Kabota Engine Level 2
- Deutz Engine Level 2
- Cummins Level 2
- Bomag Single Drum & Tandem - 5
- MTU Engine in Bomag Machines
- Etnyre Factory Certified Technician
- Bomag RS & MPH Mixers
- Bomag 65/35 Milling Machines
- Bomag Electricial System
Timeline
Field Service Technician
R B Everett & co
09.2014 - Current
Field Technician / Shop Manager
Pat Baker Co Inc
04.2009 - 09.2014
Field Service Technician
Mc Norton Dewatering Co Inc
01.2000 - 04.2009
Heavy Line Technician
Martin Chrysler Dodge
01.1999 - 01.2000
Shop Mechanic
Blue Flash Express
01.1996 - 01.1999
High School Diploma -
Pasadena High School
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