Brian Dunn
Winter Garden,FL
Summary
Accomplished Bartender/Server with a skill for enhancing customer satisfaction through exceptional service while crafting high-quality cocktails. Demonstrates strong multitasking abilities and an engaging personality, fostering loyalty among clientele and promoting a team-oriented atmosphere.
Hardworking Bartender/Server with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
16
16
years of professional experience
Work History
Bartender
Lazy Flamingo
Sanibel, FL
05.2017 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender/server
Cheesecake Factory Inc
Sunrise, FL
02.2012 - 03.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Bartender/server
Oasis Cafe
Fort Lauderdale, FL
10.2006 - 02.2012
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Master of Science - Clinical Psychology
St Thomas University
Miami, FL06.1996
Bachelor of Science - Psychology
The University of Tennessee - Knoxville
Knoxville, TN06.1992
High School Diploma -
Gatlinburg Pittman High School
Gatlinburg, TN06.1989
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Team player attitude
- Responsible Alcohol Service
- Hospitality service expertise
Timeline
Bartender
Lazy Flamingo
05.2017 - 09.2022
Bartender/server
Cheesecake Factory Inc
02.2012 - 03.2017
Bartender/server
Oasis Cafe
10.2006 - 02.2012
Master of Science - Clinical Psychology
St Thomas University
Bachelor of Science - Psychology
The University of Tennessee - Knoxville
High School Diploma -
Gatlinburg Pittman High School