Brian Dunn
Winter Garden,FL
Summary
Accomplished Bartender/Server with a skill for enhancing customer satisfaction through exceptional service while crafting high-quality cocktails. Demonstrates strong multitasking abilities and an engaging personality, fostering loyalty among clientele and promoting a team-oriented atmosphere.
Hardworking Bartender/Server with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
16
16
years of professional experience
Work History
Bartender
Lazy Flamingo
05.2017 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender/server
Cheesecake Factory Inc
02.2012 - 03.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Bartender/server
Oasis Cafe
10.2006 - 02.2012
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Master of Science - Clinical Psychology
St Thomas University
Miami, FL06.1996
Bachelor of Science - Psychology
The University of Tennessee - Knoxville
Knoxville, TN06.1992
High School Diploma -
Gatlinburg Pittman High School
Gatlinburg, TN06.1989
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Team player attitude
- Responsible Alcohol Service
- Hospitality service expertise
Timeline
Bartender
Lazy Flamingo
05.2017 - 09.2022
Bartender/server
Cheesecake Factory Inc
02.2012 - 03.2017
Bartender/server
Oasis Cafe
10.2006 - 02.2012
Master of Science - Clinical Psychology
St Thomas University
Bachelor of Science - Psychology
The University of Tennessee - Knoxville
High School Diploma -
Gatlinburg Pittman High School