Brian Ebert
Godwin,NC
Summary
Proven leader with extensive experience in residential and retail management, notably at Pals and Badcock Home Furniture. Excelled in enhancing resident satisfaction and maximizing sales through innovative strategies, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in operational efficiency and customer service management, with a keen focus on inventory control and employee training. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Residental Manager
Pals
02.2024 - 07.2024
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
Personal Loan Specialist
Advance America
10.2022 - 01.2024
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
- Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients.
- Utilized advanced software tools to efficiently manage client data and monitor performance metrics across the portfolio of loans handled.
- Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
Store Manager
Badcock Home Furniture
01.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Jackson County
Jackson Ohio05.2001
Skills
- Property Inspections
- Fair Housing Regulations
- Eviction Procedures
- Rent collection
- Performance Appraisals
- Employee Training
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Retail Inventory Management
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Leadership Development
- Supply Ordering
Timeline
Residental Manager
Pals
02.2024 - 07.2024
Personal Loan Specialist
Advance America
10.2022 - 01.2024
Store Manager
Badcock Home Furniture
01.2019 - 07.2022
High School Diploma -
Jackson County
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