Brian E. Bilodeau

Pragmatic Operational Executive leading organizations to make sustainable process and technology change to support top and bottom-line growth. Extensive multicultural experience developing and launching high profile, market driven solutions in managed security services, system software, and banking industries. Respected and innovative leader recognized for compassionate leadership, results focused execution, and agile transformation. Inspires trust and confidence at all levels of the organization and empowers remote and offshore teams to produce outstanding results.

• Organizational Transformation, Turned around lagging MSSP (NetBoundary) into results driven Managed Detection and Response company (1440 Security) increasing revenue 186% in 3 ½ years leading to successful sale of company.
• Operations Improvement, Led successful 90-day transition from legacy CRM (ConnectWise) to state-of-the-art Salesforce CRM and Conga CLM system to enable the selling process and drive scale.
• Operations Improvement, Introduced OKRs to align sales, marketing, and service delivery, improving organization efficiency and customer satisfaction.
• Operations Improvement, Designed and oversaw the development of SOAR/SOC automation technology increasing SOC efficiency 300% and reducing MTTD from 4 hours to 15 minutes.
• Operations Improvement, Reengineered product lifecycle for a mobile data security software vendor, driving revenue from $16.7M to $20.3M in first year, and reducing time-to-market 25%.
• Operations Improvement, Established Project Management Office for $600M ecommerce company, improving on-time delivery from 75% to 95%. Transformed two customer support organizations and IT Help Desk, increasing customer satisfaction 20% at Sterling and FIS.
• Product Management, Launched five new products at FIS and Sterling, generating $30M revenue.
• Product Management, Delivered four major software releases at FIS, requiring more than 60,000 engineering hours in 12 months, to attain market leader position for company's distributed capture solution.
• Product Management, Developed standardized processes for new features/functionality, increasing quality 30%.