BRIAN EDAN
Palmdale,United States
Summary
A driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
Work History
Food Service Manager
UCLA Dining Services
12.2021 - Current
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
Dining Services Supervisor
Chartwells Higher Education
07.2020 - 11.2021
- Oversaw food preparation, production and presentation according to quality standards
- Supervised team of 15 employees in a Fast Food establishment, maintaining positive and productive atmosphere to enhance employee experience
- Improved operations by working with team members and customers to find workable solutions.
- Enhanced customer satisfaction by focusing on quality service and timely food delivery in the dining area.
Unit Manager
The University Corporation, CSUN
08.2019 - 03.2020
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Assistant Manager
The University Corporation, CSUN
03.2016 - 08.2019
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Team Leader
Jack in the Box
06.2012 - 03.2016
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
R.Rex Parris High School
Palmdale, CA06.2012
Skills
- Analytical
- Work ethic
- Customer service
- Opening and closing procedures
- Staff Supervision
- Hiring Procedures
Timeline
Food Service Manager
UCLA Dining Services
12.2021 - Current
Dining Services Supervisor
Chartwells Higher Education
07.2020 - 11.2021
Unit Manager
The University Corporation, CSUN
08.2019 - 03.2020
Assistant Manager
The University Corporation, CSUN
03.2016 - 08.2019
Team Leader
Jack in the Box
06.2012 - 03.2016
High School Diploma -
R.Rex Parris High School
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