Brian E. Dozier
East Bend
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
21
21
years of professional experience
Work History
Merchandising Service Manager
Lowe's Home Centers, LLC
07.2019 - 01.2025
- Trained and guided team members for improved overall performance and morale.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Hired, trained and supervised team of service staff members to meet business goals.
Large Format Production
Alphagraphics
11.2012 - 11.2019
- Planned and delivered customer orders in a timely and efficient manner
- Continuously expanded knowledge of emerging trends in the large format industry to stay ahead of competitors and better serve clients'' needs.
- Managed a growing pipeline of prospective clients for large-format sales through consistent communication and relationship-building efforts.
- Worked closely with internal departments to ensure seamless delivery of finished products, fostering a collaborative atmosphere across teams.
- Streamlined the sales process for large format products, resulting in improved efficiency and higher customer satisfaction rates.
Department Manager, Sales Specialist
Lowe's Home Centers, LLC
06.2006 - 12.2011
- Developed leadership skills among team members to promote internal advancement.
- Analyzed market trends to adjust strategies for better alignment with organizational objectives.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established performance metrics to track departmental progress and identify areas for improvement.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Lawn and Garden Consultant
Self-Employed (contracted by Bayer CropScience)
04.2004 - 06.2006
- Improved sales of Bayer CropScience Products in Lowe’s Home Improvement Stores
- Assisted store manager in making purchasing decisions based on projected sales
- Created innovative promotional marketing strategies, placed advertising featuring various products
- Communicated with customers individually and assisted each customer in selecting the most appropriate product within a wide variety of merchandise
- Monitored and reported sales volume, financial and business transactions
Education
B.A. - Psychology
University of North Carolina At Greensboro
05.2006
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
Professionalreferences
- Jeff Bly, Alphagraphics, 336-575-7465
- Regina Desanctis, Alphagraphics, 336-575-0632
Timeline
Merchandising Service Manager
Lowe's Home Centers, LLC
07.2019 - 01.2025
Large Format Production
Alphagraphics
11.2012 - 11.2019
Department Manager, Sales Specialist
Lowe's Home Centers, LLC
06.2006 - 12.2011
Lawn and Garden Consultant
Self-Employed (contracted by Bayer CropScience)
04.2004 - 06.2006
B.A. - Psychology
University of North Carolina At Greensboro
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