Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Personal Information
References
Work Availability
Work Preference
Timeline
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Brian Edwards

Brian Edwards

Jacksonville,FL

Summary

As an operations supervisor/manager, my main goal is to contribute both oversight of daily functions and completion of tasks for the sight. This will be accomplished by not only guiding and training employees to complete tasks accurately and effectively, but also taking part in the completion of said tasks firsthand. The overall quality and success of the sight and the company’s main priorities/goals are the key metrics to strive for but also convey to all employees under my charge. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Order Selector/Logistics Material Handler

Capstone Logistics LLC.
05.2024 - Current
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Maintained clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Inspected machinery and equipment to determine functionality and performance.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Operations Supervisor

ORS Nasco
10.2018 - 05.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Analyzed department metrics and performance and reported findings to management.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Tracked company equipment, tools and technology to manage inventory.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed bi-weekly payroll for 6 to 7 employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Shift Manager/Key Holder

Rite Aid Pharmacy
05.2017 - 09.2020
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout day to create welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.

Production Lead

ASK Foods
03.2013 - 05.2017
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Increased overall product quality by closely monitoring production processes and providing constructive feedback.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
  • Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.

Education

Diploma - General Studies/Journalism

River Hill High School
Clarksville, MD
06.2000

Associates - Communications

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Employee Supervising
  • Employee Management
  • Inventory Management
  • Shipping/Receiving
  • Performance Review
  • Customer Service
  • Time Management
  • Communication
  • Daily Auditing
  • Safety Management
  • Forklift Certification
  • Key Holder
  • Supply Ordering
  • Problem Solving
  • Workplace Safety
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Operations Management
  • Performance Evaluation
  • Problem Resolution
  • Work Planning and Prioritization
  • Training and Development
  • Task Delegation
  • Staff Training
  • Employee Coaching and Mentoring
  • Good Judgment
  • Process Improvement

Communication Skills

Oversaw and implemented new daily methods and procedures to improve effectiveness and quality. Improved existing operations to successfully handle 100% increase in inventory and volume.

Leadership Experience

Successfully lead my team to improve not only individual metrics, but also as a team to increase productivity and accuracy. Lead by example as I also firsthand completed and added to the completion of daily operations, tasks, and functions to reach higher levels of success and increase of responsibility from corporate offices.

Personal Information

Title: Operations Supervisor/Manager

References

Available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Location Preference

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Timeline

Order Selector/Logistics Material Handler

Capstone Logistics LLC.
05.2024 - Current

Operations Supervisor

ORS Nasco
10.2018 - 05.2024

Shift Manager/Key Holder

Rite Aid Pharmacy
05.2017 - 09.2020

Production Lead

ASK Foods
03.2013 - 05.2017

Diploma - General Studies/Journalism

River Hill High School

Associates - Communications

Harrisburg Area Community College

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Brian Edwards