Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Enfinger

Lakeland,FL

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/ Bartender

Chilis's Bar and Grill
Lakeland, FL
10.2022 - 07.2024
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared drinks according to standard recipes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Shift Manager

Five Guys Burger And Fries
Lakeland, FL
02.2022 - 10.2022
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Resolved conflicts between employees or customers in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Organized special events such as holiday sales or promotional campaigns.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Responded quickly and effectively to emergency situations as they arose.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Ensured compliance with food safety regulations and quality standards.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Upheld company standards and compliance requirements for operations.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Taught staff upselling techniques to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.

Assistant Manager

Fuzzys Taco Shop
Riverview, FL
09.2018 - 02.2022
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Analyzed business performance data and forecasted business results for upper management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
06-2002

Skills

  • Table Bussing
  • Supply Restocking
  • Safe Food Handling
  • Food Delivery
  • Food inspection
  • Table Setting
  • Guest Engagement
  • Order Management
  • Food Running
  • Beverage Preparation
  • Strong Work Ethic
  • Point of Sale (POS) system operations
  • Sales Techniques
  • High-volume dining
  • Food safety understanding
  • Performance Improvement
  • Exceptional customer service
  • Positive and professional
  • Effective customer upselling
  • Menu knowledge
  • Liquor, wine, and food service
  • Sales expertise
  • Suggestive Selling
  • Special dietary requirements
  • Professional Appearance
  • Relationship Management
  • Dining customer service
  • Banquet Coordination
  • Menu Memorization
  • Check payment processing

Certification

  • State Food Safety-Food Manager Certification

Timeline

Server/ Bartender

Chilis's Bar and Grill
10.2022 - 07.2024

Shift Manager

Five Guys Burger And Fries
02.2022 - 10.2022

Assistant Manager

Fuzzys Taco Shop
09.2018 - 02.2022

High School Diploma -

Lakeland Senior High School

Similar Profiles

CREATE PROFILE
Brian Enfinger