BRIAN ENGEL
Mount Joy,PA
Summary
Accomplished professional with solid foundation in team management and leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals. Resourceful and results-driven with a passion for growth and efficiency to meet company and member needs.
Overview
14
14
years of professional experience
Work History
Social Service Therapist
Universal Health Services
04.2024 - Current
- Developed personalized treatment plans based on client assessments and progress evaluations.
- Conducted group therapy sessions to support client mental health goals.
- Collaborated with multidisciplinary teams to enhance client care and outcomes.
- Provided crisis intervention services, ensuring immediate support for clients in distress.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
- Worked closely with families and outside providers to educate them on mental health issues, facilitate open dialogue, and foster a supportive discharge plan for client recovery.
- Developed and maintained relationships with referral sources to support continuity of care.
Program Director
COMMUNITY SERVICES GROUP
06.2017 - 12.2023
- Developed strategic partnerships with external providers to support program objectives.
- Facilitated communication and collaboration between program staff, internal company staff, and external partners.
- Developed and used systems to organize and keep track of information.
- Marketed the company to educate agencies and communities about available programs and services.
- Drafted reports summarizing key metrics such as clients served and goals achieved while a client was in the program.
- Formulated strategies for expanding the programs reach to new external providers.
- Assessed incoming clients to ensure proper placement into the program.
- Established policies and procedures for program management activities such as staff scheduling, tracking progress, and reporting outcomes.
- Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
- Led team meetings to ensure effective communication between staff and timely execution of tasks.
- Monitored program activities and reported progress to senior management.
- Worked under, and managed HIPAA confidentiality guidelines, for every client in the program.
- Involved in licensing meetings, including drafting reports on client metrics, with state, county, and insurance providers.
- Evaluated program outcomes and performance against established goals and objectives.
- Oversaw budget management processes to ensure financial accountability and sustainability.
- Leveraged data to analyze program performance and make recommendations for improvement.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
Assistant Chief Caseworker
Lancaster County BH/DS
08.2011 - 06.2017
- Conducted regular audits of departmental records to ensure accuracy and compliance with internal policies and procedures as well as state regulations.
- Created and maintained strong relationships with internal departments, external partners, and clients.
- Developed the existing team into a highly productive and results-oriented unit through creative initiatives.
- Minimized staff turnover through appropriate selection, orientation, and training.
- Served as a coordinator for interns by coordinating training with college/university staff while providing evaluations of work performance.
- Prepared and conducted training for community groups as well as internal staff as needed.
- Interviewed potential job candidates as well as hiring new staff.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and increased productivity.
- Oversaw a diverse team of professionals, fostering an inclusive work environment and promoting professional development.
Education
Master of Arts (M.A.) - Marriage and Family Counseling
Lancaster Bible College
Lancaster, PA12.2011
Bachelor of Arts (B.A.) - Biblical Studies
Biola University
La Mirada, CA05.1998
Skills
- Networking and partnership development
- Staff training and development
- Meetings and presentations
- Regulatory compliance
- Verbal and written communication skills
- Best practices and standards
- Compliance management
- Interpersonal skills
- Public speaking
- Business development
- Report Generation
- Strategic Planning
- Skilled in Microsoft and Google platforms
- Strategic marketing
- Team leadership
- Managing operations and efficiency
Timeline
Social Service Therapist
Universal Health Services
04.2024 - Current
Program Director
COMMUNITY SERVICES GROUP
06.2017 - 12.2023
Assistant Chief Caseworker
Lancaster County BH/DS
08.2011 - 06.2017
Master of Arts (M.A.) - Marriage and Family Counseling
Lancaster Bible College
Bachelor of Arts (B.A.) - Biblical Studies
Biola University