Summary
Overview
Work History
Education
Skills
Timeline
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Brian Enos

Elk Grove,CA

Summary

Adept at driving operational excellence and team performance, I elevated customer satisfaction and reduced staff turnover at PF Chang's . Skilled in inventory control and fostering employee retention, my leadership ensures business growth and a positive work environment. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

6
6
years of professional experience

Work History

Manager

Plank Craft Kitched and Bar
05.2024 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.

Manager

Land Ocean
09.2023 - 04.2024
  • Accomplished multiple tasks within established timeframes.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Senior Manager

PF Changs Restaurant
03.2020 - 10.2023
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
  • Resolved guests complaints while maintaining positive customer environment.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Restaurant General Manager

Del Taco
04.2018 - 03.2020
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Maintained facility and grounds to present positive image.

Education

High School Diploma -

Spanaway Lake High School
Spanaway, WA
04.2007

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Staff Scheduling
  • Customer loyalty
  • Menu development
  • Employee Retention

Timeline

Manager

Plank Craft Kitched and Bar
05.2024 - 09.2024

Manager

Land Ocean
09.2023 - 04.2024

Senior Manager

PF Changs Restaurant
03.2020 - 10.2023

Restaurant General Manager

Del Taco
04.2018 - 03.2020

High School Diploma -

Spanaway Lake High School

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