Brian Erdmann
Indianapolis,IN
Summary
Self-starting, results-driven professional with 10+ years of experience in customer account management, client relationship building, and performance improvement. Proven ability to drive results through strong communication, and problem-solving in high-volume environments. Experienced in CRM systems and leading initiatives that improve performance, efficiency, and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Quality Assurance & Training Coordinator
Indiana University
Indianapolis, IN
01.2015 - Current
- Lead a team of customer service representatives, ensuring high-quality performance and compliance with institutional policies.
- Investigate and resolve escalated customer issues involving service errors, or complex account concerns.
- Conduct recurring quality assurance audits; analyze trends and recommend corrective actions to improve accuracy and service delivery.
- Utilize CRM platforms to track interactions, maintain documentation, and generate reports and resolution patterns.
- Develop and refine training materials and workflows, increasing consistency, reducing errors, and improving customer satisfaction.
- Handled inbound prospect calls to provide service information.
Uber Driver (Independent Contractor)
Uber
Indianapolis, IN
01.2025 - Current
- Delivered safe and efficient transportation services to diverse clientele, maintaining a 4.97+ rating.
- Managed scheduling and route optimization to maximize efficiency and earnings.
- Maintained vehicle maintenance and cleanliness standards.
E-Commerce Specialist / Quality Control
ModusLink Solutions
Bloomington, IN
01.2014 - 01.2015
- Conducted pricing research and developed competitive pricing strategies, optimizing revenue per listing.
- Designed and streamlined workflows to enhance listing accuracy, inspection procedures, and fulfillment turnaround.
- Managed multiple client projects simultaneously, meeting deadlines and providing detailed reporting on project status.
- Oversaw product intake, listing quality checks, and online posting for high-volume eBay client inventories.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Bloomington, IN01-2013
Certificate - Business Administration
Ivy Tech Community College
Bloomington, IN01-2013
Skills
- Conflict resolution expertise
- Experience with CRM platforms
- Excel proficiency
- Quality and compliance oversight
- Documentation management
- Team leadership
- Cross-team cooperation
Timeline
Uber Driver (Independent Contractor)
Uber
01.2025 - Current
Quality Assurance & Training Coordinator
Indiana University
01.2015 - Current
E-Commerce Specialist / Quality Control
ModusLink Solutions
01.2014 - 01.2015
Associate of Applied Science - Business Administration
Ivy Tech Community College
Certificate - Business Administration
Ivy Tech Community College