Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Ervin

Rome,NY

Summary

Dedicated to enhancing department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Hardworking Customer Service Representative with years of experience working with people of all ages. Trained in project and time management with knowledge of the law and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

HVAC Assistant

Bentley Mechanical
05.2023 - Current
  • Removing old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Joining pipes or tubing to refrigerant and water sources to form complete circuit.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Familiarized with the use of hand, and manufacturing tools to install, connect and adjust thermostats, humidistats and timers.
  • Oversaw maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.

Bar Manager

Spencer Ave
05.2012 - Current
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Warehouse Worker

Sturges Manufacturing
05.2020 - 05.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 300 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Tower Hand

Advanced Network Services LLC
03.2019 - 03.2019
  • Drove truck and trailer to and from job sites, up to 9 hour drives
  • Unpacked and assembled all new merchandise using variety of power tools
  • Performed troubleshooting and repair.
  • Performed routine maintenance on equipment.
  • Replaced light bulbs and coaxial cables.
  • Built extensive knowledge working with testers and diagnostic tools.

Toll Collector

New York State Thruway Authority
02.2018 - 03.2019
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Monitored toll lane activity and generated operational reports.
  • Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
  • Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
  • Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.

Assistant Director of Student Activities

Briar Cliff University
09.2012 - 06.2017
  • Oversaw purchase orders , setting up events and working said events
  • Coordinated and orchestrated details associated with department events
  • Lead group polls, forums, and event outreach to bring in celebrities and performance acts.
  • Managed events with students navigated complex schedules in order to prioritize students’ academic and athletic requirements
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.

Education

High School Diploma - Vernon

Sherrill Senior High School
Verona, NY
06.2012

Bachelor's - Criminal justice

Briar Cliff University
Sioux City, IA
06.2017

Skills

  • Computer systems (2 years)
  • Security (7 years)
  • Warehouse Experience
  • Forklift
  • Customer Service
  • Route Driving Experience
  • Restaurant Experience
  • Management Experience
  • Bartender Experience
  • Conflict Management
  • Delivery Driver Experience
  • Load & Unload
  • Materials Handling
  • Construction
  • Manufacturing
  • Freight Experience
  • Packaging
  • Order Picking
  • Shipping & Receiving
  • Pallet Jack
  • Microsoft Word
  • Microsoft Office
  • Blueprint Reading
  • English
  • Languages
  • Certifications and Licenses
  • OSHA 10
  • Additional Information
  • Skills
  • College wrestler - adaptable Quick learner
  • Hardworking Goal oriented
  • Intelligent

Certification

  • May 2019 to Present Forklift Certified

Timeline

HVAC Assistant

Bentley Mechanical
05.2023 - Current

Warehouse Worker

Sturges Manufacturing
05.2020 - 05.2023

Tower Hand

Advanced Network Services LLC
03.2019 - 03.2019

Toll Collector

New York State Thruway Authority
02.2018 - 03.2019

Assistant Director of Student Activities

Briar Cliff University
09.2012 - 06.2017

Bar Manager

Spencer Ave
05.2012 - Current

High School Diploma - Vernon

Sherrill Senior High School

Bachelor's - Criminal justice

Briar Cliff University

Similar Profiles

CREATE PROFILE
Brian Ervin