Summary
Overview
Work History
Skills
Timeline
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Brian ESTERRICH

DODGEVILLE,WI

Summary

Accomplished professional, embodying a blend of dynamic leadership and steadfast reliability. Expert at steering teams through intricate projects with a focus on maximizing efficiency and fostering a culture of continuous improvement. Skilled in designing training plans that translate complex concepts into practical, actionable outcomes, driving significant improvements in performance and productivity.

Excels in navigating new challenges with a composed and strategic mindset, underpinned by a strong work ethic and the ability to adapt seamlessly.

Overview

13
13
years of professional experience

Work History

Finance and Sales Manager

SMART MOTORS
MADISON, WI
06.2020 - Current
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Proactively promoted finance products to customers and the sales team, significantly increasing market penetration and contributing to revenue growth.
  • Played a key role in the development and implementation of innovative workflows and communication processes, enhancing overall operational efficiency.
  • Spearheaded the development and execution of new procedures aimed at facilitating substantial business growth and improving service delivery.
  • Actively involved in the training and mentorship of new hires, accelerating their integration and proficiency, thereby strengthening team capabilities.
  • Contributed to the design and execution of training programs, aligning them with business objectives and ensuring a high level of team competency and readiness.
  • Fostered a collaborative and positive work environment, maintaining strong relationships with staff and management, and promoting a culture of mutual respect and teamwork.
  • Regularly evaluated and optimized internal processes, identifying opportunities for innovation and efficiency gains within the finance and sales departments.

Sales Consultant

Smart Motors
MADISON, WI
07.2013 - 07.2020
  • Dedicated to understanding customer perspectives through active listening, ensuring precise service referrals that align with their unique needs.
  • Focused on creating a positive initial interaction with customers, providing professional sales advice and exceptional service, directly influencing revenue enhancement.
  • Excelled in forging lasting relationships with customers by delivering outstanding follow-up services post-sale, significantly enhancing customer loyalty and repeat business engagement.
  • Developed and nurtured key customer relationships, resulting in a measurable increase in sales and long-term business partnerships.
  • Utilized CRM database proficiently to track referral and appointment data, enabling a more targeted and effective sales strategy.

Guest Service Associate

Smart Motors
Madison, WI
07.2011 - 07.2014
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.

Skills

  • Leadership and Team Development
  • Training and Documentation
  • Workflow Optimization
  • Skilled in CRM
  • Proficient in PBS
  • Proficient in CDK
  • Continuous Improvement
  • Financial Management
  • Strategic Planning
  • Deal Structuring
  • Process Analysis and Improvement
  • Effective Communication
  • Lender Relationships
  • Insurance Products
  • Customer Relationship Development
  • Negotiation
  • Consulting

Timeline

Finance and Sales Manager

SMART MOTORS
06.2020 - Current

Sales Consultant

Smart Motors
07.2013 - 07.2020

Guest Service Associate

Smart Motors
07.2011 - 07.2014

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Brian ESTERRICH