Brian Everhart
Wilkes-Barre,US
Summary
Diligent worker and seasoned customer service representative with a background in providing exceptional support and resolving inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. De-escalated situations in which anger was displayed by customers by responding empathetically and respectfully. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Kept accurate records related to customer purchase information. Adhered to workplace standards in regard to sanitation and safety.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Wren Kitchens
Sugar Notch, PA, US
01.2024 - Current
- Improved the efficiency of material delivery processes, and reduced downtime.
- Put orders together and packed items for shipment, as well as communicating orders to shipping personnel.
- Used pallet jacks and a pallet stacker to carefully move pallets of customer orders and other important product.
- Wrapped materials that will be used in the assembly process.
- Kept warehouse area clean and organized to maximize team efficiency and productivity.
- Inspected product inventory for quality and quantity issues, disposing of unacceptable materials and reporting defective products of large quantity.
- Recorded amount of product picked from warehouse aisles and kept track of anything unacceptable.
- Palletized products for storage and shipping, paying special attention to pallet organization and proper handling.
- Carefully handled assembly products before, during and after transport with company van.
- Labeled and accurately moved customer orders to meet shipment deadlines and minimize errors.
Barista
Starbucks
Wilkes-Barre, Pennsylvania
06.2021 - 03.2022
- Greeted customers with a smile and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Organized containers of milk for use in coffee drinks according to expiration dates by means of the FIFO method (First In, First Out).
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Fast Food Crew Member
McDonald’s
Edwardsville, PA, PA
03.2018 - 06.2021
- Provided excellent customer service by responding to inquiries promptly.
- Organized take-out orders for customers quickly, carefully, and accurately.
- De-escalated situations where customers displayed anger by communicating in a kind and respectful manner, while seeking to resolve complaints.
- Maintained records of sales transactions using POS systems.
- Greeted customers in a friendly and professional manner.
- Assisted in training new employees on operations, as well as demonstrating helpful work methods.
- Readily communicated needs and issues to management in order to maintain appropriate workflow.
Education
High School -
Wyoming Valley West High School
Plymouth, PA01.2018
Skills
- Heavy lifting
- Record tracking
- Product and material handling
- Transportation
- De-escalation skills
- Excellent teamwork skills
- Warmth and empathy
- Strong patience
- Proficient verbal communication
- Punctuality
- Reliability
- Open to coaching
- Adherence to safety and sanitation standards
Certifications
- American CPR Care AssociationPostgraduate Institute for MedicineHealthcare Provider CPR/AED: Adult, Child, Infant (BLS)
Timeline
Warehouse Associate
Wren Kitchens
01.2024 - Current
Barista
Starbucks
06.2021 - 03.2022
Fast Food Crew Member
McDonald’s
03.2018 - 06.2021
High School -
Wyoming Valley West High School