Brian Farley
Hueytown,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Business Owner
Farley's Home Improvements
05.2017 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Vape Escape
11.2016 - 05.2017
- Maintain and manage store
- Build customer base
- Monitor other employees performance and report to district manager
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Office Manager
Bear Roofing
04.2016 - 11.2016
- Temporary position
- Re-organize office and sales procedures
- Rebuild website and social media
- Analyze marketing strategies
- Book keeping
- Complete job cost breakdown and payroll weekly
Laborer
Southeastern Renovation
04.2011 - 03.2016
- Framing
- Finish carpentry
- Minor plumbing and electrical
- Interact with customers and coworkers
Customer Service Representative
Walmart
02.2010 - 03.2011
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High school or equivalent -
Jefferson State Community College
Birmingham, ALSkills
- Office Management
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Microsoft Office
- Adobe creative suite
- Customer Service
- Bookkeeping
- Staff Management
- Quickbooks
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Business Owner
Farley's Home Improvements
05.2017 - Current
Store Manager
Vape Escape
11.2016 - 05.2017
Office Manager
Bear Roofing
04.2016 - 11.2016
Laborer
Southeastern Renovation
04.2011 - 03.2016
Customer Service Representative
Walmart
02.2010 - 03.2011
High school or equivalent -
Jefferson State Community College
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