Brian Felton
Providence
Summary
Military veteran that is detail-oriented, skilled in diagnosing technical issues and providing reliable application support. Proven multitasker with a commitment to enhancing user satisfaction and streamlining operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Bell Techlogix
Fall River, MA
03.2024 - Current
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Diagnosed and resolved system malfunctions, improving overall operational efficiency.
- Assisted in troubleshooting network connectivity problems, ensuring seamless communication.
- Documented support interactions and solutions to create a comprehensive knowledge base.
- Configured hardware, devices, and software to set up work stations for employees.
Deli Associate
Hannaford Supermarket
Taunton, MA
09.2023 - 11.2023
- Prepared deli meats and cheeses to meet customer specifications.
- Maintained cleanliness and organization of deli display cases and work areas.
- Assisted customers with product selection, providing recommendations based on preferences.
- Operated slicing equipment and scales following safety protocols for food handling.
Customer Service Representative
Metlife
Warwick, RI
11.2023 - 03.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM systems to ensure data accuracy.
- Collaborated with team members to streamline processes, enhancing overall customer service efficiency.
- Responded to customer requests for products, services, and company information.
Helpdesk Support Engineer
TSI
Foxborough, MA
10.2021 - 05.2023
- Resolved technical issues for end-users via phone, email, and remote support tools.
- Diagnosed hardware and software problems to restore functionality efficiently.
- Managed ticketing system to track user requests and ensure timely resolutions.
- Provided training sessions for staff on new software applications and troubleshooting techniques.
IT Support Engineer
Grieco Automotive Group
Johnston, RI
06.2018 - 10.2021
- Provided technical support for hardware and software issues across dealership operations.
- Diagnosed and resolved network connectivity problems to ensure seamless communication.
- Assisted in the implementation of new IT systems, enhancing operational efficiency.
- Trained staff on software applications, improving user proficiency and reducing support requests.
Education
Certificate of Technical Studies - Computer Technician
MTTI
Seekonk06-2018
High School Diploma -
Englewood High
Jacksonville, FL05-2002
Skills
- CompTIA security certification
- Security frameworks
- VPN configuration
- Application support
- Network connectivity
- Software updates
- Attention to detail
- Multitasking
- SIEM management
- SIEM tools
- Excellent communication
- Problem-solving abilities
- Reliability
- Team collaboration
- Incident response
Certification
- Certified CompTIA Sec+
Timeline
IT Help Desk Technician
Bell Techlogix
03.2024 - Current
Customer Service Representative
Metlife
11.2023 - 03.2024
Deli Associate
Hannaford Supermarket
09.2023 - 11.2023
Helpdesk Support Engineer
TSI
10.2021 - 05.2023
IT Support Engineer
Grieco Automotive Group
06.2018 - 10.2021
Certificate of Technical Studies - Computer Technician
MTTI
High School Diploma -
Englewood High