Brian Fendelander
SPRINGFIELD,OREGON
Summary
Twelve years experience in the Collections industry, including 10+ years in a management position. Experience in leadership roles as well as Operations Analytics. Proficiency in multiple operation platforms, as well as technical expertise with multiple outside vendors.
Overview
17
17
years of professional experience
Work History
Collections Manager
Professional Credit Service
04.2012 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
Supervisor
Public Safety Center
02.2007 - 12.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Education
Bachelor of Science - Political Science
University of Oregon
Eugene, OR06.1994
Skills
- Risk Assessment Capabilities
- Customer Service Management
- Exceptional organization
- Performance Metrics Monitoring
- Advanced computer skills
- Debt recovery expertise
Timeline
Collections Manager
Professional Credit Service
04.2012 - Current
Supervisor
Public Safety Center
02.2007 - 12.2010
Bachelor of Science - Political Science
University of Oregon
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