Brian Fernandez

• Prepare and set up well spaces for efficient and speedy work flows
• Manage and record inventory by keeping track supplies and Liquor levels
• Provide outstanding service for guests by engaging in friendly conversation and utilizing the atmosphere to create interest in coming again
• Handle high volume influx of guests in concurrent waves
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

A seasonal Christmas pop up bar that comes every December in the heart of Times Square on 44th and 8th, averaging about 8,000 covers a night between three floors, some of the key points during my time here were:

• Having quick and efficient movement in taking orders to handle such a high turnover rate
• Was organized and prepared in not only the bar but with our stock as well for the next day (I.E. Bottles, garnishes, etc)
• Handled and oversaw liquor and ingredient shipments
• Curated the cocktail menu and provided the spec sheet in order for me and the bar manager to work on batches in tandem
• Helped lead the floor by assisting and assigning bartenders to specific stations and relieving the open/ mid as well as mid/close
• Contributed to marketing efforts by participating in promotional events such as themed nights or sponsored parties to attract new clientele
• Maintained a clean and organized bar area, ensuring compliance with health and safety standards for optimal guest experience

• Curated new cocktail menu to provide a more sophisticated and intimate atmosphere
• Optimized overall liquor costs by substituting brands with distributors while maintaining quality
• Increased customer engagement and created new and consistent regulars by providing exquisite service and conversation
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Gained and refined skills pertaining classic and specialty cocktails
• Handled multiple tables while providing both the proper steps of service including wine service
• Made drinks for both bar guests and the dining room which include intricate garnishes and ingredients
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.

• Handled tables in our dining room and lounge areas
• Provided a hospitable and welcoming environment for our guests
• Understood and capable of describing the many different dishes, cocktails, and types of sake that we have for our guests to have a more rounded and knowledgeable experience
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
• Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies
• Learned how to make wide variety of mixed drinks
• Delivered food to customers at bar and tables
• Worked service bar on Sunday brunches
• Assisted bartenders with drink preparation tasks, resulting in faster service for patrons
• Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices

• Provided a welcoming and inviting atmosphere for our guests to feel comfortable
• Package and organized to-go orders
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery
• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally

• Assisted in busing and cleaning of tables to allow easier and quicker turnover rate
• Answered customer questions about hours, seating, and menu information
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts

• Provided customer service by helping on the floor and with online order through our POS system
• Helped with deliveries being sent out and brought in
• Helped stock and maintain the sales floor
• Advertised and help sell company product through customer interactions