Summary
Overview
Work History
Education
Skills
Timeline
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Brian Fields

Atlanta,GA

Summary

Currently seeking a company whose mission I firmly believe in, such as yours. Searching for jobs about which, I am passionate because this allows me to be extremely productive and creative. I hope to learn more about the aspects of this industry and gain a better understanding of how the business works as a whole. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

15
15
years of professional experience

Work History

Implementation Specialist

Agilysys
10.2020 - Current
  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements
  • Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies
  • Gather site requirements, review and recommend operational design as it pertains to installation preparedness for Project Management
  • Configure and test system configuration to maximize efficiency and provide operational consistency
  • Work with the Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested
  • Prepare training materials and conduct training sessions
  • Live monitor operations by providing end-user assistance for the various business cases where the Agilysys product line is implemented
  • Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services.

Implementation- Support Analyst

Compass Digital
01.2018 - 10.2020
  • Assist in the management and support of digital applications as required on a technical day-to-day basis, with a primary focus on monitoring the health of the Digital Platform, acting as the escalation point of System issues
  • Ensuring the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction
  • Solving system issues by identifying root causes
  • Testing Enhancements to the System
  • Validate and reporting on end-to-end transaction services
  • Provide support for incidents and problems escalated from internal and external support partners
  • Provide after-hours support via escalation from internal and external support partners and others as required
  • Assist with resolving more complex technical issues identified by the first-line support analysts
  • Monitoring and maintaining computer systems, networks, and servers
  • Coordination of application upgrades and activities with external vendors and internal teams.

Implementation Specialist

NCR
09.2015 - 12.2017
  • Assists external clients in the implementation of technical systems, software, hardware, or solutions
  • Evaluate client needs, and develop configurations that support business processes
  • Defines and executes on delivery and implementation plans
  • Tests and troubleshoots final system setups
  • Provides training and end-user support during and after the implementation process
  • Support Technician resolves and reports various desktop computer problems related to network infrastructure including end-user support
  • Configure and customize the Point of Sale system to match specifications for clients’ needs
  • Working with our integrated system(s) such as Aloha, NCR Essentials, NCR Pro Restaurant, & Etc
  • Identified client’s main goals, then used that information to customize the client’s system to suit their individual needs.

LTL Coordinator

Floor and Décor
03.2013 - 09.2015
  • Coordinated 500+ shipments daily under LTL guidelines, delegating all orders 7 pallets or less weighing 12,000 pounds or less
  • Ensured a seamless transition of our product from our store delivered straight to the customer
  • Giving rate quotes & and routing Ground freight
  • Tracking and tracing shipments
  • Interacting with various personnel at customers/shippers, carriers/agents via email, phone & and computer
  • Weekly Invoice reports to ensure we were not overcharged by R&L Carries or any other carrier company
  • Communicate outbound carriers’ daily loads and track their performances
  • Provide support to the supply chain and the distribution center using knowledge of systems processes and knowledge of the transportation industry
  • Properly train 125+ stores about standard operating procedures, rules, and regulations of Floor & Decor policy.

LTL Coordinator/Customer Service

XPO Logistics
10.2011 - 09.2013
  • Confirm and integrate relevant industry content into Amazon internal systems
  • Provide remarkable service with thorough communication skills for company products
  • Delegated tours and times to team 40+ members for distribution of product
  • Data entry and update all drops and depots of all parcels nationwide to Amazon Administration
  • Maintain proficient interactions in order to sustain agent and customer relations
  • Deal with client/customers escalations as they arise
  • The liaison of contact between the driver the business/ customer.

Logistics Coordinator

Google
04.2009 - 09.2011
  • Confirm and integrate relevant industry content into Google internal systems
  • Provide remarkable service with thorough communication skills for company products
  • Delegated tours and times to team 40+ members for distribution of product
  • Data entry and updated all drops and depots in San Francisco to Google Administration
  • Maintain proficient interactions in order to sustain agent and customer relationships.

Education

B.S. in Business Administration -

Georgia State University
Atlanta, GA
12.2011

Skills

  • Microsoft Office
  • Centricity
  • LMS/Athena
  • TheSource
  • Ecornerstone
  • Adobe InDesign
  • Excel
  • Citrix
  • Accufrate
  • Zendesk
  • Outlook
  • Jira
  • TMS
  • Dispatch Track
  • Salesforce
  • Aloha
  • Point of Sale Systems
  • IOS/ Android Systems
  • InfoGenesis
  • Freedom Pay
  • Transltr
  • Issue Resolution
  • Client training
  • Telephone and email etiquette
  • Business Analysis
  • Trained in [Software]

Timeline

Implementation Specialist

Agilysys
10.2020 - Current

Implementation- Support Analyst

Compass Digital
01.2018 - 10.2020

Implementation Specialist

NCR
09.2015 - 12.2017

LTL Coordinator

Floor and Décor
03.2013 - 09.2015

LTL Coordinator/Customer Service

XPO Logistics
10.2011 - 09.2013

Logistics Coordinator

Google
04.2009 - 09.2011

B.S. in Business Administration -

Georgia State University

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Brian Fields