Experienced Customer Service Representative with effective communication, active listening, and analytical problem-solving expertise. Utilizes service-oriented behaviors to enhance customer experiences and consistently meet their needs. Skilled in understanding customer desires and providing customized solutions to build long-lasting loyalty.
Hi, I’m
BRIAN FIGUEROA-RODRIGUEZ
Orlando,FL
Summary
Overview
5
years of professional experience
1
Certification
Work History
UNIVERSAL STUDIOS
PARK SERVICES LEAD
12.2022 - 01.2025
Job overview
- Welcomed guests, and respond to inquiries regarding the park's features, offerings, and services.
- Managed groups of four to eight people on daily tasks in the assigned area for the day.
- Collaborated with staff members to coordinate tasks and ensure all areas are cleaned on schedule
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Hosted daily shift meetings to ensure staff members are aware of any changes in operating procedures.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
FIVERR
CUSTOMER SERVICE SPECIALIST
10.2021 - 09.2022
Job overview
- Served both as a direct channel and as a liaison between the customer and the client to assess and resolve any complaints and issues regarding their business transactions in the form of online tickets; also trained and shadowed with live chat communication as well.
- Conflict resolution was a key aspect of day-to-day objectives.
- Client and customer retention was the priority of our daily mission.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
TRANSFORM HOME IMPROVEMENT
APPOINTMENT SETTER
08.2019 - 08.2020
Job overview
- Made over one hundred outbound calls daily inquiring about interest in Sears home improvement products.
- Set appointments for in-home presentations by providing accurate data entry of personal information for the in-home agent sales presentation.
- Acted as the first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
Education
TIMBER CREEK HS
High School Diploma
05.2019
University Overview
Skills
- Emotional Intelligence
- Detail-Oriented Accuracy
- Analytical Problem Solver
- Effective Group Collaboration
- Proficient in Word
- Proficient in Computer Applications
- Customer Retention Strategies
- Strong Work Ethic
- Team Leadership
- Excel Proficiency
Accomplishments
Accomplishments
Within my first three months as a Park Services Lead at Universal Studios, I was honored with the "Leading The Way" award. I was nominated not only by Team Members but also by fellow Leads and Supervisors, recognizing my leadership and impact.
Certification
- Life Insurance and Annuities License, 09/20/22
- Health, Life, and Annuities License, 11/22/24
Awards
Awards
Park Services: Leading The Way Award, 07/01/24Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PARK SERVICES LEAD
UNIVERSAL STUDIOS
12.2022 - 01.2025
CUSTOMER SERVICE SPECIALIST
FIVERR
10.2021 - 09.2022
APPOINTMENT SETTER
TRANSFORM HOME IMPROVEMENT
08.2019 - 08.2020
- Life Insurance and Annuities License, 09/20/22
- Health, Life, and Annuities License, 11/22/24
TIMBER CREEK HS
High School Diploma
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