Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brian Fiorello

Bethlehem,PA

Summary

Versatile Operations Leader successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as driven, dedicated, and hardworking leader with a history of streamlining operations and increasing results. Highly motivated with a history of motivating and elevating others.

Overview

23
23
years of professional experience

Work History

Regional Operations Leader

TireHub
07.2018 - Current
  • Lead Northeast Region logistics centers in the execution of TireHub’s operations strategy with a focus on safety and customer service
  • Responsible for overseeing all Logistics Center operations, management of Logistics Center metrics and associated budgets, collaborates with cross functional teams to achieve all regional and national objectives
  • This position manages fixed and variable costs across the region, This position is responsible for all indirect duties/responsibilities of all roles within TLC locations, This position measures and reports KPI’s to executive leadership team
  • This position manages Region P&L, This position manages regional team of TLC Managers

Field Systems and Operations Training Manager

TWW/Bridgestone
04.2015 - 07.2018
  • Responsible for ensuring branch management and teams are proficient in the use of operating systems, all third party software, and have a functional working knowledge of the organizations policies, procedures and processes
  • Develop, update, and publish company policies and processes
  • Review branch and region finances to assist teams with expense control
  • Assess user skill and knowledge level of operating systems then identify areas of opportunity for improvement and develop specific learning plans
  • Created, developed, and administered TWW Operations Audit, a compliance tool used to identify policy, process, or best practice infractions in order to mitigate operational risk
  • Conduct Certification by Role for Branch and Warehouse Managers to evaluate operational capabilities and provide for follow up training as necessary
  • Complete Branch Safety Audits in conjunction with TWW Region and Safety Managers
  • Rollout new technologies and related processes to field, develop training plans to ensure effective implementation
  • Successfully provided operational and training support for 11 expansion locations
  • Assist with onboarding of 50+ new teammates, including creating training and development plans.

Warehouse Manager

TWW/Bridgestone
07.2013 - 04.2015
  • Ensured successful operations by managing all warehouse and distribution functions including shipping, receiving, maintaining accurate physical inventory, and efficient route management
  • Managed branch productivity, responsible for the safety and security of the branch
  • Monitored efficient handling of shipments and receipts to create an error-free culture, coordinated shipping and receiving schedules to ensure third party logistic contractors are meeting appointment schedules at lowest cost
  • Provided appropriate training, performance analysis, and special projects to material handlers, inside sales reps, and dedicated logistic contractors, including cross-training
  • Coordinated floor cycle counts, physical inventory and reconciling records
  • Involved in the selection & hiring process of new teammates
  • Ensured policies & procedures are properly communicated and enforced
  • Conducted performance evaluations and recommended disciplinary action when necessary
  • Actively promoted healthy, safe, clean and positive work environment.

Inside Sales Representative

TWW/Bridgestone
11.2011 - 06.2013
  • Responsibilities include placing outbound sales calls, notifying customers about promotions, answering inbound calls from tire dealers, providing customer service, entering customer orders and confirming for accuracy, compiling various stock and sales reports, invoicing customers and updating driver mileage logs
  • Entering customer payments, inbound deliveries, processing returns, creating shipping labels, opening, closing, and verifying the cash drawer, and additional tasks in the absence of the Warehouse Manager.

Material Handler

TWW/Bridgestone
10.2010 - 11.2011
  • Responsibilities include receiving deliveries into high-volume tire warehouse and shipping facility, compiling customer orders and confirming for accuracy, filling orders and loading outbound delivery vehicles, organizing and rotating stock, checking and verifying physical inventory, invoicing customers and updating payment logs, ensuring warehouse compound is secure at the completion of shifts, additional tasks as assigned.

Security Officer

Caliente Resort
06.2008 - 08.2010
  • Ensure guest safety and compliance with rules and regulations at 5-Star Resort
  • Control access to resort property and clubhouse, limit admittance to members and authorized guests by verifying credentials at entrance
  • Maintain high standards of guest service to include greeting guests and providing transportation for guests as needed
  • Assist guests with any needs after typical business hours
  • Tactfully handle unruly guests and escort off property as needed
  • Operate in conjunction with police and fire departments in emergency situations
  • Conduct patrolling rounds to maintain safety, control access, and inspect grounds for maintenance discrepancies
  • Generate and file daily logs, incident reports, and various other documents
  • Assist other departments when necessary and complete additional tasks as assigned.

Operations Chief (E4-E5)

United States Marine Corps
07.2006 - 06.2007
  • Responsibilities consisted of general military duties in combat as well as training environments, daily supervision of enlisted personnel assigned to the department and orderly completion of assigned tasks
  • Monitored and assisted in the compilation of several flight hour, training, and expenditure reports
  • Compiled information required to publish daily flight schedules
  • Prepared, handled, and collected classified material
  • Generated and ensured accuracy of correspondence originating from the Operations Department
  • Delegated projects and responsibilities to Operations personnel
  • Various other duties as assigned.

Assistant Operations and Training Chief (E4)

United States Marine Corps
02.2006 - 07.2006
  • Duties included assisting Aircraft Group Operations Chief in supervision of enlisted personnel assigned to the department and orderly completion of time-sensitive assigned tasks
  • Monitored and assisted in the compilation of several flight hour, training, and expenditure reports
  • Completed and compiled classified reports for higher headquarters
  • Delegated projects and responsibilities to subordinate Operations personnel
  • Various other military duties as assigned.

Training Chief (E4)

United States Marine Corps
04.2005 - 01.2006
  • In addition to general military duties in a non-combat posture, responsibilities included scheduling and administering various training events required to maintain military unit's combat readiness
  • Training events included semi-annual physical fitness tests, rifle and pistol qualification ranges, nuclear, biological, and chemical defense training, martial arts training, water survival swimmer training, as well as various safety classes
  • Coordinated for and/or provided transportation, meals, medical personnel, ammunition, and other supplies for training events.

Operations and Training Specialist (E1-E3)

United States Marine Corps
03.2003 - 04.2005
  • While forward deployed to Iraq, responsibilities included the completion of various tasks assigned by supervisory personnel as well as by higher headquarters
  • Daily tasks included the compilation of classified information and presenting classified operations briefs to mission-essential personnel
  • Additional military related tasks while in a combat environment including security details and building projects
  • While preparing for deployment from Okinawa, compiled flight data for helicopter squadron and monitored pre-deployment training progress.

Visitor Services Manager

Lowry Park Zoo
04.2001 - 03.2003
  • Monitored and supervised the Visitor Services staff consisting of Head Cashier, Visitor Services Representatives, Membership Services Representatives, Animal Adoption staff, and Animal Ride Staff
  • Interviewed potential candidates for positions open within Visitor Services and Membership Services departments
  • Provided training and orientation to new employees, including radio training for other departments as requested
  • Evaluated the performance of the staff members and recommended improvements as necessary
  • Counseled employees for disciplinary problems, documented, and terminated employees as necessary
  • Recommended and implemented changes to enhance efficiency as well as to improve the quality of customer service provided to guests
  • Worked closely with security staff in all emergencies (lost children, theft, guest injuries, etc)
  • Responded to all first aid emergencies concerning visitors and/or employees
  • Responsible for the operation and basic troubleshooting of the zoo-wide sound and lighting system as well as electronic and computer equipment
  • Completed all mailings and reports for the department
  • Maintained inventory of supplies for the department and communicated ordering needs to the Operations Manager
  • Scheduled 30+ employees operating at 10-15 positions throughout the park
  • Planned for, worked, and staffed special events and exhibits
  • Monitored the proper handling of all lost and found items within the zoo
  • Responsible for daily reconciliation of all income from department positions
  • Various other duties as assigned.

Education

BS - Business Administration/Management

St. Petersburg College
Clearwater, FL

AA - Liberal Arts

St. Petersburg College
Clearwater, FL

High School Diploma -

Lenape Valley Regional High School
Stanhope, NJ

Skills

  • Management Experience
  • Military Experience
  • Operations Expert
  • Logistical Management
  • Certified Classified Material Handler
  • Microsoft Office Expert
  • Training and Development Specialist
  • Leadership
  • Operations Support
  • ERP Systems
  • Continuous Improvement Projects
  • Motivational Leadership
  • Operations Security
  • Operational Efficiency and Safety
  • Key Performance Indicators (KPIs)
  • Operations Processes
  • Operations Improvement

References

Personal and professional references are available upon request.

Timeline

Regional Operations Leader

TireHub
07.2018 - Current

Field Systems and Operations Training Manager

TWW/Bridgestone
04.2015 - 07.2018

Warehouse Manager

TWW/Bridgestone
07.2013 - 04.2015

Inside Sales Representative

TWW/Bridgestone
11.2011 - 06.2013

Material Handler

TWW/Bridgestone
10.2010 - 11.2011

Security Officer

Caliente Resort
06.2008 - 08.2010

Operations Chief (E4-E5)

United States Marine Corps
07.2006 - 06.2007

Assistant Operations and Training Chief (E4)

United States Marine Corps
02.2006 - 07.2006

Training Chief (E4)

United States Marine Corps
04.2005 - 01.2006

Operations and Training Specialist (E1-E3)

United States Marine Corps
03.2003 - 04.2005

Visitor Services Manager

Lowry Park Zoo
04.2001 - 03.2003

BS - Business Administration/Management

St. Petersburg College

AA - Liberal Arts

St. Petersburg College

High School Diploma -

Lenape Valley Regional High School

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Brian Fiorello