Brian Fitzgerald
Longview,WA
Summary
Dynamic facilitator specializing in training and mentoring contact center agents across diverse business lines. Expert in client relationship and meeting management. I fostered an inclusive learning environment, enhancing engagement and high performance. Leveraging Adult Learning Theory, I successfully guided numerous agents in their professional development.
Overview
12
12
years of professional experience
Work History
Facilitator
U.S. Bank
02.2014 - 11.2025
- Trained and mentored new and tenured contact center agents for multiple different business lines and specialty skill sets.
- Subject matter expert in skill sets such as: Deposits, Loans/Lines/Lease, Digital Banking, CD's/IRA's, Wire Transfers, Military Service Center, Wealth/Business Banking, Commercial Loans, and Software
- Facilitated multiple sessions per month for class sizes up to 50.
- Created a safe and inclusive learning environment to enhance learner engagement.
- Used Adult Learning Theory to guide learners in their careers.
Education
Teaching English As A Foreign Language - (TEFL)
- Study Abroad: Teaching English
Dental Assisting -
High School Diploma -
Skills
- Client relationship management
- Event coordination
- Cross-functional collaboration
- Strategic meeting management
- Advocacy
- Creativity and innovation
- Performance measurement strategies
- Program effectiveness evaluation
- Virtual training facilitation
Timeline
Facilitator - U.S. Bank
02.2014 - 11.2025
Dunham Institute - Teaching English As A Foreign Language, (TEFL)
Carrington College - Dental Assisting,
Corvallis High School - High School Diploma,