Brian Flores
Detail-oriented Mobile Service Technician with hands-on experience in maintenance, repairs, and recall work. Strong in diagnostic testing, problem-solving, and teamwork, with a focus on keeping customers informed and service visits efficient. Proven ability to resolve complex issues, improve workflow, and support quality repairs.
Work History
Mobile Service Technician
3 Years 6 Months- Performed maintenance, repairs, and recall work at customer locations with minimal supervision.
- Diagnosed mobile vehicle issues using Ford diagnostic equipment and service procedures.
- Inspected vehicles for safety, drivability, and warranty compliance before completing service.
- Communicated repair findings and recommended services clearly to customers on-site.
- Coordinated parts needs and service scheduling to keep mobile repair visits efficient.
- Documented completed work accurately in service systems and repair orders.
- Verified repair quality through functional testing and road checks after service completion.
- Supported workflow improvements by organizing tools, equipment, and mobile service readiness.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Performed regular maintenance checks on clients' systems to ensure optimal functionality and reduce the risk of future failures or malfunctions.
- Improved customer satisfaction by providing timely and efficient mobile service repairs.
- Proactively identified potential areas for improvement within operations processes by proposing cost-effective solutions that optimized workflow efficiency.
- Streamlined diagnostic processes, enabling faster issue identification and resolution.
- Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.
- Resolved complex technical issues with innovative solutions, ultimately enhancing overall system performance for customers'' equipment.
Grocery Stocker
1 Year 7 Months- Restocked grocery aisles, maintaining organized, fully faced merchandise for a consistent customer shopping experience.
- Rotated perishable inventory using FIFO method to reduce spoilage and ensure product freshness.
- Rotated perishable inventory using FIFO methods to reduce spoilage and ensure product freshness.
- Inspected deliveries for accuracy, damage, and shelf readiness before placing items into stock.
- Organized backroom storage by category, size, and expiration date for faster retrieval.
- Trained new stockers on stocking procedures, safety practices, and department expectations.
Education
Automotive Certificate - Automotive
No Degree - Ford FACT
High School Diploma
Skills
Accomplishments
- Putnam County Trailblazer 40 Under 40 award
Certification
- HazMat certified
- Ford FACT Credentials
- UTI Automotive Certificate
Putnam County Trailblazer 40 Under 40 award
Brian has built his own business within Park Ford, leading the Mobile Service Van and delivering vehicle maintenance directly to customers’ homes. Day in and day out, he ensures vehicles perform their best, rain, sleet, or shine, always arriving with professionalism and a contagious smile. Brian has exceeded goals set by Ford Motor Company while creatively maximizing each visit—anticipating customer needs, stocking upsell items, and providing unmatched convenience. His dedication, efficiency, and positive approach have earned glowing customer testimonials and set a new standard for service. Brian’s perseverance and leadership continue to inspire colleagues, and his impact on the community grows with every visit.