Brian Florio
Holtsville,NY
Overview
21
21
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service
Holtsville, USA
07.2024 - 02.2025
- Reviewed and analyzed internal documents and/or taxpayer returns, prepared coded entries to amend and complete records, referred questionable returns and documents to appropriate areas to determine corrective action.
- Processed individual or small business returns and cases that involve relationships among different accounts that span more than a single tax period. Requested and interpreted taxpayer information.
- Perfected documents and initiated research to correct missing or inaccurate account information, inquired to third parties, and changed taxpayer accounts to correct errors.
- Prepared notice letters to taxpayers daily via Exam Software system RGS and IDRS.
- Scanned and uploaded documents accordingly, as well as organized and expedited outgoing correspondence to taxpayers.
Office Manager
Jonathan Lord
Bohemia, USA
04.2014 - 07.2024
- Resolved customer inquiries and complaints with professionalism and empathy to ensure a positive customer experience.
- Managed high-volume inbound calls to address customer inquiries, provide information on products, and process orders.
- Consistently maintained a high customer satisfaction rating by efficiently resolving issues and following up on complex problems.
- Oversaw, hired, and trained fifteen employees in the front of the house, and served as a liaison with the back of the house to ensure compliance with company policies, regulations, and food safety guidelines.
- Created and maintained service staff scheduling, tracked hours, and processed payroll accurately.
- Maintained a record of improving revenues, reducing turnover, and increasing customer satisfaction by developing and retaining relationships with customers and colleagues.
- Organized, accurate, and updated inventory records in a fast-paced work environment. Placed orders and ensured that supplies were readily available. Coordinated with suppliers and vendors to ensure the timely delivery of high-quality ingredients and supplies.
- Highly proficient in QuickBooks software, generating customer invoices, and managing all payments and remittance documentation.
- Designed and created company packaging labels utilizing Labelview software, and implemented marketing and sales strategies to increase revenue.
Movie Theater Usher
National Amusements
Holtsville, USA
04.2004 - 02.2009
- Greeted guests warmly and professionally in conjunction with verifying tickets and assisting patrons in finding their seats.
- Maintained cleanliness of environment to ensure patron satisfaction.
- Point of contact for answering questions on showtimes, seating, and theater policies.
- Verified all safety protocols were adhered to as per corporate guidelines and participated in all the latest drill safety precautions.
- Resolve all minor customer issues and escalate to management when necessary.
Education
High School Diploma -
Bellport High School
Brookhaven, NY06-2004
Skills
- Customer service
- Problem solving
- Customer relationship management
- IDRS
- RGS
- PC Set Up and troubleshooting
- A/V installation and repair
- Adobe
- Microsoft Office (Word, Excel, Outlook)
- Labelview
- Quickbooks
Timeline
Tax Examining Technician
Internal Revenue Service
07.2024 - 02.2025
Office Manager
Jonathan Lord
04.2014 - 07.2024
Movie Theater Usher
National Amusements
04.2004 - 02.2009
High School Diploma -
Bellport High School
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