Brian Flynn-Pearson

• Act as primary liaison with the Division of Housing and Community Development (DHCD), title companies, and lenders to coordinate all mortgage programs while ensuring a high quality of service
• Partner with accounting and program directors on managing $60 million dollars in Neighborhood Preservation Funds (NPI) and expenses for mortgage purchases, buybacks, satisfactions and delinquencies
• Conduct research and complete tasks related to subordinations, annual audit, mortgage purchases, payoffs, satisfactions, and delinquencies.
• Created and submitted monthly reports and reconciliations for program activity, tracking and updating details in QuickBase to ensure accurate reporting.
• Conduct research and complete tasks including, but not limited to subordinations, assist with annual audit, mortgage purchases, payoffs, satisfactions and delinquencies
• Identified inefficiencies and implemented process improvements in AP workflows, assisting in the monitoring of internal controls to enhance accuracy and reduce risk.
• Work with auditors during external audits to provide required documentation and explanations.

• Managed thirty-three Financial Specialists and Service Representatives in processing 24,000 applications and $186 million in Rental Assistance payments, ensuring compliance with regulations.
• Led weekly Rental Assistance meetings with external partners, including Department of Housing and Community Development, Office of Homeless Services, and utility companies, to align on program objectives and enhance service delivery.
• Updated Federal and State policies and procedures, providing guidance to staff and constituents to ensure adherence to compliance standards.

• Under the direction of the Housing Program Manager, contributed to the decisions of 16,000 rental assistance applications, which led to the dispersal of $66 million dollars to households of the City of Philadelphia during the onset of the COVID-19 Pandemic.
• Gathered and verified financial information of applicants, determined program eligibility, and processed reports and payments to ensure timely assistance.
• Analyzed financial statements to ensure compliance with organizational policies and regulations.
• Collaborated with cross-functional teams to streamline financial reporting processes and improve accuracy.

• Managed customer service inquiries and resolved issues across multiple channels, enhancing customer satisfaction.
• Exercised discretionary authority to address customer needs through adjustments and credit limit increases, fostering loyalty.
• Established trusting relationships with customers while ensuring confidentiality of sensitive information.

• Managed Guest-service operations for all six Disney Vacation Club Preview Centers, ensuring high standards of service and guest satisfaction.
• Developed and facilitated Sales opportunities for Vacation Club Sales Guides, contributing to the success of a multimillion-dollar operation.
• Coordinated scheduling for Sales Assistants and Vacation Club Sales Guides, optimizing team availability to meet sales goals.

• Inspired Cast members by modeling excellent guest service to create incredible, seamless experiences.
• Prepared daily/nightly finance reports from Front Office Staff (Front Desk Agents and Concierge) and reconciled each till under the direction of the Duty Manager.
• Collaborated with Convention Service Managers, Meeting Planners, and Group Reservation Agents to enhance arrival experiences for specialized groups and provide billing support for in-house guests.

Focused on Business courses such as Operations Management and Leadership.

• 3.67 GPA
• Magna Cum Laude Graduate

• Focused on Business courses such as Financial and Managerial Accounting.
• Dean's List 2015