Brian Folden

Driver

RailCrew Xpress

Cincinnati, OH

04.2023 - 06.2024

Maintained accurate logs of vehicle inspections and repair status.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Achieved consistently high customer scores due to exceptional service.
Documented daily mileage, gas, and other data.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
Secured merchandise, avoiding damage during transportation.
Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Saved fuel by leveraging GPS to identify faster routes.
Transported riders to designated stops according to pre-determined schedules.
Transported clients to specified destinations safely and on-time.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Picked up clients from specific locations to transport and drop off at destinations.
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Reported any incidents involving the truck or its cargo to management immediately.
Performed pre-trip inspection checks and reported problems to supervisor.
Determined most expedient trip by mapping out driving routes ahead of time.
Logged deliveries, drop-off times and special conditions in [Type] system.
Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Checked vehicle after shift for damage.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Assisted with loading and unloading freight when necessary.
Checked loads to ensure that cargo was secure and distributed evenly.
Adhered to company policies and procedures related to safety and security standards.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Displayed strong telephone etiquette, effectively handling difficult calls.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.