Strategic-thinking product manager offering years of success in product ownership and development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue and prioritizing product plans to complete work under tight deadlines.
Reviewed consumer and partner feedback to turn Lenovo Smart Privacy Services into a CES Innovation Award winning product.
Prioritized valuable development resources to achieve business targets for Aura suite, Aura Privacy, and Lenovo Smart Privacy.
Created traditional Windows PC OEMs solutions in addition to non-traditional hardware manufacturer solutions such as router manufacturers.
Assumed partner channel launches in trouble and met schedules as well as business targets.
Analyzed business intelligence and generated campaign strategies to optimize revenue as well as achieve consumer satisfaction goals.
Delivered Norton with LifeLock consumer cyber safety protection subscriptions that include endpoint protection, virtual private networks, personal privacy, identity theft protection services and dark web monitoring enabled for resale by partners in wholesale (retail or distributor/reseller as well as full-service breach response), partner managed (service providers and SaaS), and referral (trial ware, device OEM, and affinity) business models.
Expanded integration options by delivering a partner managed subscription service for fixed-term subscriptions for retail partners; similar to the good until canceled subscriptions used by service providers.
Constructed a direct to global un-managed reseller ordering & resources cloud-based self-service platform.
Partner enabled the e-commerce platforms for both direct paid (where the consumer pays NortonLifeLock & NortonLifeLock shares revenue with the partner) and partner paid (where the partner collects from the consumer and the partner pays COGS to NortonLifeLock).
Increased revenue & profitability by justifying the need for an Universal Windows Platform Norton 360 with LifeLock program for Windows 10 S-mode & Windows for ARM.
Identified and created a new device protection & repair services category.
Lead the creation of custom and partner specific solutions for credit bureau reporting, credit card companies, and financial institutions.
Identified a need, defined requirements, and launched Norton 360 for Gamers
Captured part of the retail and cloud marketplace small business endpoint protection market by creating Norton Security for Professionals and Norton Small Business.
Conceived, implemented, and led Toshiba America’s Internet cloud content, applications subscriptions, & services business. Set the strategy and directed deployment taking a $10M/year business to over $220M/year in less than 7 years. The business was so successful that Toshiba Corporation invited me to lead the creation of a new business division dedicated to delivering worldwide consumer content, subscriptions, and services.
Product Manager 🡪 Business & consumer Microsoft Windows PCs & Google Android tablets
Product Manager 🡪 Servers & Storage Area Networks
Product Manager 🡪 Business & consumer Microsoft Windows PC desktops
Design Engineer 🡪 Printer & copier controller engines, digital key telephone systems, and modems/network interfaces.
Led supplier management, contract manufacturing, program management, process/production control, logistics, purchasing, inventory management, and change management for the desktop personal computer division.
Directed the implementation of new company-wide systems for engineering change control, regulator compliance, operational process & procedure performance analysis, and sustaining engineering management.
Business planning