Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Brian Frakas

Wilmington,MA

Overview

22
22
years of professional experience

Work History

Customer Care Sales Specialist

Hub Starters & Alternators
Malden, MA
06.2002 - Current
  • Provided training support for new hires in the Customer Care Sales department.
  • Developed promotional materials such as brochures or flyers designed to attract new customers.
  • Supported marketing efforts by attending trade shows or other events.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Processed orders accurately according to company policies and procedures.
  • Resolved customer conflicts through active listening, problem solving skills, and creative solutions.
  • Built relationships with customers to ensure satisfaction and loyalty.
  • Provided effective customer service by responding to customer requests, issues, and complaints promptly and efficiently.
  • Demonstrated strong product knowledge by providing detailed information on features, benefits, pricing options.
  • Performed outbound sales calls to potential clients for new business opportunities.
  • Greeted customers and responded to inquiries in a timely manner.
  • Created reports that tracked customer satisfaction ratings over time.
  • Analyzed customer feedback data to identify areas of improvement for the team.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Demonstrated a thorough understanding of various makes and models of cars through ongoing training courses.
  • Ensured that all tools were properly stored after use in order to maintain a safe working environment.
  • Replaced defective parts such as spark plugs, air filters, fuel injectors, and alternators.
  • Completed necessary paperwork for each job accurately and efficiently according to company policy.
  • Followed manufacturer guidelines when replacing parts or making adjustments on customer vehicles.
  • Diagnosed electrical issues using specialized diagnostic equipment.
  • Operated lift equipment safely in order to raise vehicles off the ground during inspection or repair activities.
  • Utilized shop manuals for reference when diagnosing complex problems with engines or transmissions.
  • Adjusted brakes and performed brake repairs on disc and drum systems.
  • Operated engine analyzers to detect any malfunctioning components that may cause performance issues.
  • Assisted technicians in more complex repair procedures when required.
  • Negotiated prices with customers and closed sales transactions.
  • Organized test drives for prospective buyers at various locations around the city.
  • Observed traffic laws while driving snowplow through congested streets or highways.
  • Overseeing contracted personnel performing maintenance services in the facility.
  • Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Checked electrical systems for shorts or any problems that may be present.
  • Kept shop area clean and organized throughout the day.
  • Installed radiators and cooling systems in vehicles when needed.
  • Performed tune-ups on a variety of cars including Japanese imports and domestic models.
  • Advised customers on appropriate painting techniques for interior and exterior surfaces.
  • Monitored progress of clients through both informal conversations and formal evaluations.
  • Developed treatment plans tailored to the needs of each client.
  • Collaborated with other medical professionals in order to coordinate a comprehensive treatment plan for each client.
  • Cultivated relationships with local organizations that provide additional support services.

Recovery Coordinator

Voulnteer
Beverly, MA
05.2018 - 05.2021
  • Facilitated educational workshops on topics such as addiction recovery, harm reduction strategies, stress management and relapse prevention.
  • Monitored client progress towards goals set in the treatment plan.
  • Advised clients on aftercare options upon completion of the program including 12-step programs, sober living facilities or outpatient counseling.
  • Assessed progress toward sobriety by administering drug tests at random intervals throughout the program period.

Education

Automotive

Minuetman Tech
MA
05-2002

Welding

Northeast Vocational Tech
Ma
09-2000

Communications

Framingham State College
Ma
09-1998

High School Diploma -

Wilmington High School
Wilmington, MA
06-1997

Skills

  • Territory sales
  • Sales Forecasting
  • Sales closing
  • Network development
  • Records Management
  • Sales Development
  • Client Service
  • Customer Service
  • Revenue Generation
  • Client Account Management
  • Customer Relations
  • Performance Tuning
  • Engine repair
  • Vehicle inspections
  • Brake Systems
  • Electrical Systems
  • Ticket writing
  • Parts Replacement
  • Inspecting vehicles
  • Bay maintenance
  • Job Scheduling
  • Estimating Work
  • Relationship Building
  • Soldering skills
  • Installing equipment
  • Diagnostic abilities
  • Team Collaboration
  • Coolant System Control
  • Gasket replacements
  • ASE Certification
  • Maintenance Scheduling
  • Service Scheduling
  • Work Planning and Prioritization
  • Writing work tickets
  • Brake systems knowledge
  • Purchasing Parts and Inventory

Affiliations

  • Hockey
  • Golf
  • Music

Accomplishments

  • Hockey Scholership

Timeline

Recovery Coordinator

Voulnteer
05.2018 - 05.2021

Customer Care Sales Specialist

Hub Starters & Alternators
06.2002 - Current

Automotive

Minuetman Tech

Welding

Northeast Vocational Tech

Communications

Framingham State College

High School Diploma -

Wilmington High School

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